Warranty Administrator Customer Service
Resume:
SHARON
PETREY
******.******@*****.***
Pine Knot, KY 42635
SKILLS
Warranty Claim Processing
Reading Comprehension
Scheduling and Coordinating
Claim Amount Calculations
Critical Thinking
Technical Proficiency
Premium Collection
Staff Meetings
Interoffice Correspondence
New Policies Processing
Recall Monitoring
Performance Tracking and Evaluations
Solution Creation
Policy Modifications and Updates
Timelines and Milestones
Administration and Reporting
Small Claims Payouts
Active Listening
Managing Operations and Efficiency
Complex Problem-Solving
Coverage Determination
Employee Timesheet Processing
Inquiry Requests
Warranty Requirements
Eligibility Determinations
Accounts Payable and Accounts Receivable
Administrative Management
Providing Feedback
Closing Procedures
Account Changes
Creative Solutions
Team Goals
Maintenance Requirements
Business Recordkeeping
Campaign Support
Data Communications
Multimedia Presentations
Project Requirements
Customer Support Needs Assessment
Professional Development
Financial Transactions
Office Procedures
Clerical Support
Special Requirements
Financial Documentation
Industry Best Practices
Operational Efficiency
Status Updates
Office Management Software
Schedule Preparation
Office Supplies and Inventory
Electronic Filing System
Payment Collection
Improvement Plans
Regulatory Requirements
Organizational Management
Meeting Support
Microsoft Word
Call Forwarding
Accounting Procedures
Document Organization
Training Programs
Information Updates
Office Organization
Corrective Actions
Security Procedures
Balance Sheets
Document Quality
Microsoft Excel
Customer Care
Material Preparation
User Experience
Overseeing Logistics
Continuous Improvement Process
EDUCATION
Mccreary Central High School
Stearns, KY • 06/1988
Diploma
PROFESSIONAL SUMMARY
Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential.
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 20 plus years of related experience.
WORK HISTORY
Don Franklin Chrysler Dodge Jeep Ram Somerset - Warranty Administrator
Somerset, KY • 07/2012 - Current
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Processed claim paperwork and followed up on missing information to complete processing.
Analyzed problems, identified trends and developed strategies to optimize claims process.
Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Checked documentation for accuracy and validity on updated systems.
Verified client information by analyzing existing evidence on file.
Generated, posted and attached information to claim files.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Posted payments to accounts and maintained records.
Processed and recorded new policies and claims.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Modified, updated and processed existing policies.
Monitored factory recalls and announcements to stay on top of changes.
Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Nails By Sherry - Cosmetologist
Pine Knot, KY • 05/2017 - Current
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Suggested treatments and styles to suit customer appearance and fashion choices.
Processed payments, entering sales in register for prompt customer service.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Created marketing advertisements to increase awareness of services and boost sales.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Offered professional cuts, color services and extensions to salon customers.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Answered phone calls and emails to schedule client appointments.
Styled hair, makeup and nails for customers for special events and occasions.
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