Medical Assistant Care Coordinator
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Ms Cathy Walker
Port St Lucie, FL 34984 United States
Mobile: 203-***-**** - Ext:
Email: *****.*******@**.***
Dept. of Veterans Affairs
Riviera Beach, Florida 33410
09/2019 - Present
Hours per week: 40 (full time position)
Series: 0679
AMSA (This is a federal job) Grade 6 Step 7
Duties, Accomplishments and Related Skills:
Documents/Records information by entering, transcribing recording, storing, or maintaining in written or electronic/magnetic form. Responsible for maintaining individual clinic spreadsheets with regards to cancel appointments, patient contact and cancellation information; using computers and computer systems (including hardware and software) to enter data, or process information.
Ability to manage priorities and coordinate work in order to complete duties within required timeframes, and the ability to follow-up on pending issues. Analyze administrative workflow and problems and created efficient procedures to enhance productivity
Reviews and enters remedy help tickets for all IT services to assist in complex discrepancies involving VA application modifications, computer access, phone line operations, and all other accessibility tools to complete daily task. Provides independent judgment to perform complex, sensitive, project work to the highest degree of difficulty related to technical review of all MSA consults, RTC orders, providers schedules in order to run a successful scheduling. Generates queries and reports from various computer systems as needed to retrieve information for data verification.
Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
Assists management with decisions on the appropriate clinic set-up, taking into consideration the number of clinicians, space available, nursing staff and clerical support availability.
Conducted projects in order to recommend changes in existing clinic activities using productivity, cost effectiveness and clinic outcome data. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Handle multiple tasks simultaneously with frequent interruptions. Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
Establish, maintain and foster positive and effective working relationships with those contacted in the course of work.
Ability to effectively communicate in written form both internally (to senior staff, leadership and colleagues) and externally (to stakeholders and Federal partners) regarding human resources' position classification and staffing/recruitment Knowledge of MS Office applications to include Outlook, Word, Excel, and PowerPoint
Supervisor: Loraine Cardona
Dept. of Veterans Affairs
555 Willard Ave.
Newington, CT 06111 United States
09/2015 – 9/2019
Hours per week: 40
Series: 0679
AMSA (This is a federal job)
Duties, Accomplishments and Related Skills:
Experience in Urgent Care in retrieving/sending the appropriate records and contents from private sectors. Verifying all the appropriate records such as test, notes and health history, needed for Veterans care when being transported to other facility.
Maintained patient confidence by keeping patient records confidential. Enhanced medical records and hospital reputation by adhering to all federal, state and local requirements and jcaho standards.
Scheduling travel and calendar events daily for providers for conferences in and outside VA facility.
Compile, transcribe, and distribute minutes of meetings. Back up for Timekeeping
Proofread and prepare Service request to be submitted to the executive staff for approvals.
Kept healthcare providers informed by communicating availability or unavailability of records.
Provides independent and sound judgement to perform complex, sensitive, project work characterized by a high degree of difficulty related to all clinics overseen.
Experience with administrative duties wide range of clinic including medical/research program.
Advise and gives recommendations to organization leadership and staff members on matters of improving the Clinics.
Processed admission and discharge records accurately and in timely fashion. Ability to apply health record documentation guidelines and processes to navigate efficiently through the paper and/or electronic health record to locate, assemble, and disclose protected health information. Developed a tool with informatics, that made Rheumatology Clinic more efficient. This saved patient’s copays and wasted visits.
This tool was also developed to monitor blood work ordered for patients. Received awards for my contribution within my first year. Experienced with the use of the computer programs such as VISTA, CPRS, ICB SCANNER, and the most current VSE GUI in order to carry out administrative duties.
In charge of 4 busy specialty clinic’s and float in Urgent Care. Trained the new MSA recently hired.
Assisted in the Flu Clinic at the Specialty Clinics Health Fair by checking in all patients in need of the flu shot FY 2016/2017.
A member of the Staff Safety Committee for the Newington Campus FY 2018 Supervisor: Cindy Christensen (860-***-****)
Okay to contact this Supervisor: Yes
Work Experience:
Dr. Thomas Greco, MD Rheumatology & Dr. Conti Kelly, MD Primary Care 133 Scovill St Suite 306-307
Waterbury, CT 06706 United States
01/2011 - 09/2015
Salary: USD Bi-weekly
Hours per week: 40
Medical Assistant/ Patient Care Coordinator
Duties, Accomplishments and Related Skills:
Medical practice serves specialties in rheumatology, Primary Care, Lyme Disease research, infectious disease & Autoimmune Diseases. Assist with the admission and discharge of patients and the maintenance of medical records to include ICD 9 coding, making sure the proper code for billing was entered, filing, adding demographic information and filling out laboratory/X-Ray/EKG slips.. Work with insurance companies to obtain patient precertification on all radiology testing.
Determined /prioritized all medical record requests by priority and date. Retrieved all appropriate records needed for Social Security and attorneys Communicated with all outside facilities on status of all medical requests . Operate computer systems to input and retrieve information. Provide a comprehensive range of patient care duties to include documentation of medical activities in patient records as appropriate. Obtain and document subjective complaints in detail, as well as objective findings, i.e. temperature, blood pressure, pulse, respiration, medication list, height and weight. Perform general maintenance duties including cleaning and arranging supply carts, cleaning, ordering and restock supplies, instruments, and equipment.
Report deficiencies in supplies and equipment, handle biohazards materials according to infection control policies and clean patient units and exam areas as needed.
Observe patients and track families for conditions and behaviors as specified in clinical trials and research protocol(s) that warrant immediate medical/nursing attention or documentation and provide patients with the proper disposition to affect such care. Refer any questionable cases directly to higher medical/nursing authority for decisions.
When lab work or other mini-lab testing is required by the protocol; order urine samples, input lab requests in patient Electronic Medical Record (EMR) and schedule/direct the patient to the appropriate medical facility. Instruct patients and families on various subjects, such as the proper procedure for obtaining laboratory, x-ray, and other diagnostic exams, in accordance with established protocols.
Receive requests for appointment by telephone or in person. Obtain information required to determine appropriate action based on the policies, procedures, and operation of the specific clinic or services involved. Assist with prioritization of patients on Electronic Wait List (EWL), schedule appointments with the appropriate clinic and health care provider dependent on patient disposition, complaints, symptoms or services requested. Ensure all treatment requested by the care provider has been scheduled. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
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