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Security Manager Service Delivery

Location:
Johannesburg, Gauteng, South Africa
Posted:
August 05, 2022

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Resume:

CIRRICULUM VITAE

GERRIT VAN DER LINDE

PERSONAL DETAILS:

SURNAME: VAN DER LINDE

FIRST NAME: GERRIT ALBERTUS

POSTAL ADDRESS: P.O. Box 1033

Allensnek

1737

TELEPHONE NO: +278*-***-****

DATE OF BIRTH: 24 February 1968

IDENTITY NUMBER: 680**********

MARITAL STATUS: Divorced

NATIONALITY: South African

HOME LANGUAGE: English/Afrikaans

HEALTH: Excellent

DRIVERS LICENSE: Code EC (10) Truck & A1 (Motor Cycle)

SUMMARY OF EXPERIENCE:

I am a very skilled individual with various types of Management Experience including the

Hotel/Casino, Telecommunications, Retail, Mining, Banking as well as other industries, which gives me a very versatile all-round Management talent to be able to adapt, evaluate and deal with all the different challenges related to managing staff, operations, facilities, guests and customers.

I have Security Management, Facilities Management, Project Management and Training (both On Job and Class Room) experience, and was part of the opening team of the Park Hyatt Hotel in

Stonetown in Zanzibar and have also worked in Management/Senior Management and Executive

Positions in Hotel/Casino Environments in Africa, South Africa and South America.

I am a technically minded, problem solving type person, with strong analytical abilities, and an eye for detail, with the ability to learn and adapt to most any situation.

EDUCATION:

SCHOOL ATTENDED: Hoërskool Jan Viljoen (1980 – 1985) Grade 12

English

Afrikaans

Math

Technical Drawing

Science

Metal Work

TERTIARY QUALIFICATIONS:

INTEC COLLEGE OF SA: Diploma Security Management

UNISA: PSIRA Grades A, B, C, D & E

SA DOG ACADEMY: DH1

Ethical Hacking Certification

SPECIALISED COURSES:

SA POLICE:

Riot Control

Riot Control (Dogs)

Bush Course (Dogs)

Patrol Dog Handler

Explosives Dog handler

GOLDFIELDS SECURITY:

General Security Duties 1 & 2

Weapon Handling

Riot Control

GFTSA: Onsetters Certificate

Explosives Blasting Certificate

Geology

Rock Mechanics

Surveying

Rock Sampling

Ventilation Control

Stoping

Developing

Interactive Management

SUN INTERNATIONAL:

On Job Training Skills

Performance Appraisals

Disciplinary Enquiries

Law Enforcement Compliance & Control

First Aid Level 1,2 & 3

Transformational Leadership

National Qualifications Assessor

CMS Crystal Web Workshops

GroupWise 5.5 Certificate

MTN SA:

Iso 9001 Internal Auditor

Project Management

Management Development Program (Leap, Reach)

Basic Principles of Accounting

Finance for Non-financial Managers

Harvard Business Management Skills

ONLINE INTELLIGENCE:

CiiMs Administrator Certification

TSEBO FACILITIES MANAGEMENT:

Construction OHS Managers Training (Accredited Course)

Incident Investigation (Accredited Course)

Accidents Awareness

Back Injury Prevention Awareness

Chemical Danger Awareness 2

Chemical Dangers Awareness 1

Electrical Safety Awareness

General Safety Awareness 1

Hazard Awareness

Housekeeping Awareness

Maintenance Safety Awareness

Manual Handling Awareness

Noise Awareness

Risk Awareness

Safety on the Road Awareness

Safety Signage Awareness

Site Safety Awareness

Stress Awareness

Team Work Awareness

Safe and correct use of Grinders

Safety Health & Environmental Induction

ISO 14001:2015 Awareness & Implementation

Mango Basics Course

Overview of OHS Law & Legal Liabilities

Tsebo Operations Manual

Tsebo Incident Management

COMPUTER SKILLS:

Wrote an Electronic Occurrence Book database program to replace record keeping System in Casino Surveillance operations.

Good all-round knowledge of Repairs & Upgrades of Computers

Installation of Software & Hardware

MS Access Database creation and maintenance.

MS Word

MS Excel

MS PowerPoint

MS FrontPage

Visual Basic 6 Programming

Networking

CMS Crystal Web Investigations

Group Wise 5.5 Certificate

WORK EXPERIENCE:

Midstream Ridge Estate HOA: 2020 to January 2021 – Security Manager (Temp Contract)

Manage all aspects of Security with in the Estate:

oManage Access & Egress at both Gates leading into the estate.

oTraffic Control: Manage the Road Safety Officers and all related Penalties issued to residents/tenants/visitors.

oInvestigations - All criminal, internal and Forensic Investigations within the Estate.

oHR & IR management of 83 internally employed Security Officers inclusive but not limited to Recruiting, Hiring and Disciplinary.

oManaging and Maintenance of the Electrical Fences, CCTV and Access Control Systems.

Tsebo Facilities Management: 2018 to 2020 – Regional Security Manager, Amalgamated Banks of South Africa (ABSA)

•Manage and Control all Key Deliverables in terms of Security Guarding, Electronic Security Systems and Risk Management for the Gauteng Region(366 sites inclusive of Retail Outlets, Corporate Buildings, Data Centres, Disaster Recovery Centres and ATM’s).

•Management of all Service Providers in terms of SLA Engagement and SLA Management.

•Management of Expenses, Finances, and Gross Marginal Profits through daily/weekly/monthly reports, monitoring of accruals, invoicing and quotations.

Excellerate Services: October 2016 to 2018 – Integrated Services Manager (Facilities Management) Gateway Theatre of Shopping

•Management and Control all Key Deliverables in terms of Soft Services, Maintenance, Cleaning(Including High Level and Deep Cleaning), Waste Management, Security and Parking Control.

•Part of Centre Management team effectively running the day to day operation of the Centre to ensure a top-class shopping experience for all patrons and tenants alike.

Makro SA: August 2015 to October 2016 Risk & Loss Prevention Manager

Security - Manage all aspects of Security with in the store.

Health & Safety - Manage and run full health and Safety Program within the Store.

Investigations - All criminal, internal and Forensic Investigations within the store.

House Keeping - Manage and oversee Contract cleaning company working in the Store.

Manage and oversee all maintenance issues within the store.

MUSTEK SA: July 2015 Contracted Security Project Manager

Establish and implement Security Protocols, Principles, Policies and Procedures after Mustek have experienced several criminal driven losses and armed robberies.

PARK HYATT ZANZIBAR: January 2015 to April 2015 Security Manager

• Opening of new Hyatt Hotel in Zanzibar

• Setting up of complete Security Department in terms of:

Establishing Security service Provider Contract

Drafting and implementation of Security Practices, Policies and Procedures

Drafting & Implementation of all Emergency Response PPP’s

Installation, Setting up and Implementation of CCTV, Access Control and Fire Evacuation systems

Hiring of All Security Personnel

Training of all Security Personnel in respect of new PPP’s

Day to day Management of Security department.

MTN SA: 2008 to 2014 National Facilities Security Manager – MTN SA MTN Facilities Management

• Management and Control of Key Deliverables in terms of Hard Services, Maintenance, Soft Services, Catering, Cleaning(Including High Level and Deep Cleaning) with Core Deliverable being the Security Function.

•Team member involved in the Greening Initiatives of MTN SA. (Currently the first existing building in South Africa to be Leed Accredited)

•Departmental ISO 9001 Auditor and Representative for Facilities ManagementMission/ Core purpose of the Job:

•To provide and maintain a Cost Effective, Professional Integrated Security Service to MTN

Context:

• Pure Risk Management

• Private Security Industry Regulation Act, 2001(Act No. 56 of 2001)

• Security Legislation

• South African Bureau of Standards

• MTN Governance

• Shared service principles and service orientation

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity:

• Provide a security management service aligned to MTN requirements and standards

• Ensure availability and continuity of security personnel and systems on a 24 hour basis.

• Ensure immediate response to all security incidents.

• Facilitate resolution of security related queries and ensure feedback to internal clients

• Efficient and optimal delivery of security, parking, CCTV and access control management in both systems and physical terms.

• Assist with the preparation of detailed documentation sufficient to allow for tenders with regard to security services to be called for.

• Prepare and submit clear, concise and relevant security management reporting in line with reporting requirements

• Ensure that the standard of service received from external contractors is aligned with MTN requirements

• Drafting of comprehensive Service Level Agreements

• Ensure compliance with required standards related to all security related contracts

• Conduct ongoing measurement of Key Performance Indicators and service delivery benchmarks

Supervisory / Leadership / Managerial Complexity:

• Directing, guiding, motivating and influencing national and regional staff to enable effective service delivery.

• Staff development and training.

• Maintain relationships with strategic suppliers

• Improve customer satisfaction.

• Ensure clear guidance i.t.o regional and site-specific job outputs

Role Complexity:

• High standards of service delivery at all levels.

• Investigate, propose and implement innovative and quality security solutions.

• Implementation of MTN Security Management, policies and procedures.

Lateral Dimensions:

Creativities (improvement/innovation inherent)

• Policy, process and procedure optimization within context of role

• Strategy plans and implementation within the context of the role Vulnerabilities (control span)

• Non-adherence to MTN governance, policy and procedures

• Poor customer service

• Poor supplier relationships

• Loss through pure risk exposure

Collaboration:

Responsibility towards:

Direct reports, Regional and site security resources

Key customers, All MTN business areas and functional units

Key suppliers, Internal – Finance, IS, Facilities Management, Business Risk Management

External – Any current contracted security supplier or service provider

Relations, All suppliers, contracted consulting companies, security contractors, personnel agencies, all internal clients

Advise decisions within parameters of policy, budget, business plan and a per agreement with line manager

Verify supplier invoices and ad hoc service provisioning against supplier contracts and quotations.

BUILDERS WAREHOUSE: 2006 to 2008 Loss Prevention Manager, Electrical Sales Manager

Security - Manage All aspects of Security with in the store.

Health & Safety - Manage and run full health and Safety Program within the Store.

Investigations - All criminal, internal and Forensic Investigations within the store.

House Keeping - Manage and oversee Contract cleaning company working in the Store.

Manage and Oversee all maintenance issues within the store.

Sales and customer relations.

RICO ENTERPRISES: 2004 – 2006 Production Manager

Manage Engineering Workshop

Marketing & Sales

Manufacturing, Development & Designing

Stock Control.

Maintenance, installation, upkeep and repair of Computer Systems of theCompany.

GROUP 4 FALCK: 2003 Security Manager Estates & Traffic (Sun City) Security Manager Entertainment Centre, Cascades Hotel & Valley of the Waves

Manage Contract Security in designated areas on site.

SECURICOR: 2002 Contract Security Manager (Caesars Gauteng)

Manage Contract Security on Site

Client Liaison

VIP Close Protection

Crime Prevention

MARCUS EVANS OF SA: 2002 Sales Executive

Marketing & Sales

Client Liaison

SURINAME PALACE CASINO: 2001 Executive Manager (Security, Surveillance, Housekeeping & Reception) (South America)

Manage 4 Independent Departments on Executive level.

Installation & Maintenance of Computer based Digital & Analog Surveillance Systems.

SUN INTERNATIONAL: 1995 – 2001

Canine Controller, External Security Supervisor, Gaming Security Supervisor, Gaming Security Shift Manager, Surveillance Officer, Surveillance Supervisor, Surveillance Shift Manager

Manage Dog Unit

Crime Prevention

Health & Safety Representative

Asset Protection

VIP Close Protection

Loss Control

Access & Egress Control

Monthly Planning

Capex Planning & Execution

Relieving Hotel Night Manager

Target Reports

Clearances

Opening & Closing Casino

Fills & Credit Fills

Jackpot Verifications

Searches

EPROM Verifications

Investigations

Execute, Analyse & Monitor Procedures

Player Tracking

CMS Crystal Web Investigations:

Clandestine Surveillance Duties

Installation & Maintenance of Security Systems

Audits

GOLDFIELDS OF SA: 1992 – 1995 Production Shift Boss

Health & Safety Coordinator

Production & Cost Control

GFTS (KLOOF): 1990 – 1992 Learner Official (Mining)

Trainee Junior Mine Management

GOLDFIELDS SECURITY: 1989 - 1990 Assistant Security Officer

Crime Prevention

Access Control

Asset Protection

Commander of station Dog Unit

Gold/Money in Transit Escorts

SA POLICE: 1986 – 1989 Police Officer

Crime Prevention

General Policing

Border Duties

Investigations

GERRIT VAN DER LINDE

680**********



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