Front Desk Administrative Assistant

LaJoyous McKinley

Mableton, GA *****

Cell: 470-***-****

E-mail: ****************@*****.***

Performs a variety of difficult to complex administrative support to the Supervisors, overseeing the daily duties of the operation and staff of the area assigned; ensures the efficient organization and completion of the administrative support work is completed in a timely fashion in a fast pace environment.

COMPUTER SKILLS

Supervising and Motivating others, Guest Service, Cash Handling, Safety Standards, Quality Control, Microsoft Office Suite, Adobe, CMS, Lawson, TTCP, Internet Explorer, Outlook, Medical Terminology, Type 45 WPM, Data Keystrokes 8,000, Scanners, Fax, Telephone.

WORK EXPERIENCE

August 2014 – July 2017 Employer: Crawford & Company Atlanta, GA

Claims Specialist

Conducted investigations of claims to confirm coverage and determine liability, compensability, and damages.

Verified policy coverage for submitted claims and notified the insured of any issues

Determined and established reserve requirements, adjusted reserves as necessary during the processing of the claim.

Identified wage loss expenses and wage exposures on medical claims.

Demonstrated a thorough working knowledge of claim processing.

Complied with laws and regulations according to policies/procedures.

September 2009 – August 2014 Employer: Embassy Suites Hotel Atlanta, GA

Front Desk Agent

Responsible for greeting and registering guest.

Assisted guest with check-in/out of hotel.

Ensured rooms and services are correctly accounted, using the point of sale system.

Handled money, processed credit/debit cards, accepted various forms of payment.

Demonstrated a thorough knowledge of hotel information including room rates, packages, and promotions.

Responded to guest inquiries/requests and resolved any issues in a timely, friendly, and efficient manner.

Used up selling techniques to promote hotel services/facilities to maximize room occupancy.

January 2002 – September 2009 Employer: Captain D’s Atlanta, GA

Restaurant Manager

Managed and directed the activities of other restaurant personnel on the shift as needed.

Maintained Captain D’s sanitation and appearance standards.

Prepared and served quality products as efficiently and pleasantly as possible.

June 2000 – January 2002 Employer: NurseCare of Buckhead Atlanta, GA

Administrative Assistant/Receptionist

Provided primary executive level administrative support; screened/directed phone calls.

Maintained calendar, arranged/coordinated meetings, managed travel arrangements.

Managed incoming/outgoing communication (mail, fax, courier); processed invoices.

Maintained lobby waiting areas, greet visitors and patients as they entered the facility.

Observed activities in work area to determine if patients and other visitors need assistance and/or information.

EDUCATION

Terrebonne High School Major: General Studies 2001

Moore Career College Major: Office Administration 2000-2002

Contact this candidate