Customer Service Representative

TERESA CARVER

***** *** ****** *********, ******, WA, 98146, US • 206-***-**** • ****************@*****.*** Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. Proven leadership, and organizational development skills, as well as a thorough understanding of the customers needs. Driven customer service professional with top-notch abilities, service-oriented nature and analytical approach to resolving customer problems. Capable of detecting and resolving issues.

Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues. Excellent interpersonal skills and a friendly demeanor. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Customer direction

First Aid/CPR

Project organization

Organization

Team management

Communications

Problem resolution

Customer service

Operational improvement

Documented and resolved issues which led to positive results. Managed and led a team of 7+ in production.

Resolved product issue through consumer testing.

Promoted to Team Lead after only one year for exceptional performance. High School - 1981

Lincoln High School - Seattle, WA

General Studies - 1984

Seattle Central College - Seattle, WA

Medical Assisting - Certificate of Completion - 1986 PSIT - Seattle, WA

Professional Summary

Skills

Accomplishments

Education

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