Team Lead Criminal Justice Major

Bakersfield, CA ***** 661-***-**** ****************@*****.***

MARTIN ROSALES

Talented Team lead with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Innovative full time student consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in costumer troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.

PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS ● Supervised team of 40 staff members. ● Certified Firearm Safety License SKILLS ● Team-Building Exercises

● Job Assignments

● Performing Evaluations

● Incident Escalation

● Team Member Motivation

Leadership

Communications

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● Guest Satisfaction

● Motivational Leadership

● Team Meetings

Team Leadership

Strengths

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● Brand Loyalty

TEAM LEAD 10/2021 to Current

Walmart, Bakersfield, CA

HOST MANAGER 01/2018 to 10/2021

CEC Entertainment, Bakersfield, CA

WORK HISTORY

● Coached team members in techniques necessary to complete job tasks. Trained new team members by relaying information on company procedures and safety requirements.

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● Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

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Established open and professional relationships with team members to achieve quick resolutions for various issues.

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Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

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● Continuously checked products for quality assurance according to strict guidelines. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

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● Operated material moving equipment to move heavy loads and maintain production levels.

● Managed schedules, accepted time off requests and found coverage for short shifts. Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.

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Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.

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Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.

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Liaised with dining services leaders to develop and implement systems, policies and procedures.

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Interacted with guests to obtain positive or negative feedback and constructively apply information.

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Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.

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Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

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California State University - Bakersfield, Bakersfield, CA Bachelors, Criminal Justice, 08/2022

West High School, Bakersfield, CA

05/2019

EDUCATION

● Extracurricular Activities: Football, Track, Basketball,

● Elected Captain of Track and Field team

English

Native or Bilingual

Spanish

Professional Working

LANGUAGES

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