Customer Service Representative
Resume:
Eldred Dowling
North Lauderdale Fl 33068
Phone: 954-***-****
Email: **************@*****.***
SKILLS:
Time Management Sales and Marketing
Judgment and Decision-Making Production and Processing
Excellent Customer Service Skills Strong Listening / Comprehension Skills
Great Oral and Written Communications Skills Ability to stay Composed and Objective
Patient and Confident, with a Positive Attitude Stocking & Inventory
SUMMARY
Dependable Production Laborer with 3+ years of experience effectively receiving, stocking
and shipping materials to improve production flow. Extensive background & knowledge in the Customer Services industry to span over 16+ years.
EDUCATION:
ITT Technical-Fort Lauderdale, FL 1997-1998
Electrical Engineering Major
Florida Memorial University- Miami, FL 1995- 1997
Engineering Major
PROFESSIONAL EXPERIENCE:
UNFI 2021-2022
●inspect assigned jacks for safety issues
●identify the correct pick location and pick sequence in accordance with the order
●shrink wraps and labels with correct truck stop and other required information
●builds a stable and well cubed pallet
●stages pallet in proper bay
●operate electric pallet jack
●other duties as assigned
Phoenix Package Logistics 2017-2020
Line Leader
●Receive shipments, unloading and sorting according to product
●Type and scan all barcodes into the system before stocking.
●Create and distribute reports for management
●Transport products to proper storage area using pallet jack or hand truck
●Dispose of any damaged material and immediately report to warehouse manager
●Created detailed chart of item locations and inputted all inventory information into Excel
Alorica Sunrise 2017-2019
Customer Service Representative
●Inbound calls for financial account information.
●Provide excellent customer service
●Problem solve and resolve escalated issues.
●Take payments and process refunds.
●Send required documents and contractual information to customers.
Walk Thru Communications, FL 2006-2016
Customer Service/Sales
●Leader in training of new employees for telecommunication.
●Resolve customer complaints regarding sales and services.
●Monitor customer preferences to determine focus of sale efforts.
●Create, maintain, and enter information into the database.
●Read source documents such as reports and enter data in specific data fields for subsequent entry, using keyboards.
●Assist customers with his/her bill and find the best plan that benefits the customer's needs.
●Ensure clients get the best discounts and provide extreme customer satisfaction.
Bell South, FL 1999-2006
Customer Service/Maintenance Administrator
●Demonstrate equipment to customers and explain how it is to be used and respond to any inquiries or complaints.
●Diagnose and correct problems from remote locations, using special switchboards to find the source of problem
●Create trouble tickets and collaborate with other workers by dispatching to the management center.
●Process work orders
●Compile, sort and verify the accuracy of data before it is entered
●Compare data with source documents, or re-enter data in verification format to detect errors.
●Maintain logs of activities and completed work
Contact this candidate