Eldred Dowling

**** ** **** ******

North Lauderdale Fl 33068

Phone: 954-***-****

Email: adr0fj@r.postjobfree.com

SKILLS:

Time Management Sales and Marketing

Judgment and Decision-Making Production and Processing

Excellent Customer Service Skills Strong Listening / Comprehension Skills

Great Oral and Written Communications Skills Ability to stay Composed and Objective

Patient and Confident, with a Positive Attitude Stocking & Inventory

SUMMARY

Dependable Production Laborer with 3+ years of experience effectively receiving, stocking

and shipping materials to improve production flow. Extensive background & knowledge in the Customer Services industry to span over 16+ years.

EDUCATION:

ITT Technical-Fort Lauderdale, FL 1997-1998

Electrical Engineering Major

Florida Memorial University- Miami, FL 1995- 1997

Engineering Major

PROFESSIONAL EXPERIENCE:

UNFI 2021-2022

●inspect assigned jacks for safety issues

●identify the correct pick location and pick sequence in accordance with the order

●shrink wraps and labels with correct truck stop and other required information

●builds a stable and well cubed pallet

●stages pallet in proper bay

●operate electric pallet jack

●other duties as assigned

Phoenix Package Logistics 2017-2020

Line Leader

●Receive shipments, unloading and sorting according to product

●Type and scan all barcodes into the system before stocking.

●Create and distribute reports for management

●Transport products to proper storage area using pallet jack or hand truck

●Dispose of any damaged material and immediately report to warehouse manager

●Created detailed chart of item locations and inputted all inventory information into Excel

Alorica Sunrise 2017-2019

Customer Service Representative

●Inbound calls for financial account information.

●Provide excellent customer service

●Problem solve and resolve escalated issues.

●Take payments and process refunds.

●Send required documents and contractual information to customers.

Walk Thru Communications, FL 2006-2016

Customer Service/Sales

●Leader in training of new employees for telecommunication.

●Resolve customer complaints regarding sales and services.

●Monitor customer preferences to determine focus of sale efforts.

●Create, maintain, and enter information into the database.

●Read source documents such as reports and enter data in specific data fields for subsequent entry, using keyboards.

●Assist customers with his/her bill and find the best plan that benefits the customer's needs.

●Ensure clients get the best discounts and provide extreme customer satisfaction.

Bell South, FL 1999-2006

Customer Service/Maintenance Administrator

●Demonstrate equipment to customers and explain how it is to be used and respond to any inquiries or complaints.

●Diagnose and correct problems from remote locations, using special switchboards to find the source of problem

●Create trouble tickets and collaborate with other workers by dispatching to the management center.

●Process work orders

●Compile, sort and verify the accuracy of data before it is entered

●Compare data with source documents, or re-enter data in verification format to detect errors.

●Maintain logs of activities and completed work

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