Fork Lift Front Desk

DEBORAH PIKE

Cleveland, TN ***** H: 423-***-**** C: 423-***-**** pikekimdeb@aol.c

Exceptional organizational skills and strong attention to detail. Reliable and hardworking, committed to getting each job done as quickly, efficiently and safely as possible. Creative problem solver

Exceptional communication skills

Quick learner

Assembly line production

Hard working and self-motivated

Material handling

Deadline-driven

Troubleshooting

Quality assurance

Assistant General Manager, 07/2021 to Current

Fazolis – Cleveland, TN

Resolved problems promptly to elevate customer approval. Handled cash accurately and prepared deposits.

Motivated, trained and disciplined employees to maximize performance. Managed team schedule with eye for coverage needs and individual strengths. Minimize loss and misuse of equipment through proper restaurants supervision and staff training. Exhibited thorough knowledge of foods beverages supervisory duties service techniques and guests interactions

Assistant Manager, 03/2019 to 07/2020

Panara Bread – Cleveland, TN

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Continually monitor the restaurant and took a proper action to ensure food quality and service standards were continually met.

Assign task and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines

Front Desk Receptionist, 08/2016 to 12/2018

Camping World – Chattanooga, TN

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated. Assistant Manager, 04/2013 to 08/2016

Tacala – Cleveland, TN

Greeted customers entering the store to ascertain what each customer wanted or needed. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Asst Manager, 05/2011 to 04/2013

Choo Choo BBQ – Quintas Loop, Chattanooga TN

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Skillfully interacted with external vendors to obtain the best quality in pricing and product. Developed, implemented and managed business plans to promote profitable food and beverage sales. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Receptionist, Customer Service, 06/2008 to 01/2011 Advance Paper Inc – Chattanooga, TN

Answered an average of [100] calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Responded to all customer inquiries thoroughly and professionally. Processed cash and credit payments rapidly and accurately. Documented all customer inquiries and comments thoroughly and quickly. Picker, Stocker, Fork Lift operator, 01/1979 to 05/1980 Peyton's – Cleveland, TN

Loaded and unloaded pieces into boxes for shipment. Moved freight, stock and other materials to and from storage and production areas and loading docks. Stocked, staged and transported goods.

Picked up incoming stock and delivered materials to designated locations. Operated forklifts and other heavy machinery safely. Swept floors and stored equipment at the end of each shift. Used item numbers to properly stock warehouse.

Attached identifying tags to containers.

High School Diploma: 1978

Bradley Central High School - Cleveland, TN

EDUCATION

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