Production Specialist Customer Service

Christopher

Lightfoot

910-***-****

ABOUT ME

**********@*****.***

Yukon, Ok, 73099

IT professional experienced in hardware, software and networking. Brings skills in troubleshooting, knowledge of network systems and background with computer science. Looking to put knowledge and abilities to good use in technical position focused on meeting team goals.

https://www.linkedin.com/in/christopher-

lightfoot-9a97a087/

Education

2017 CompTIA IFT+

In Progress -Comptia Net+

Skills

• Computer networking Installation

and Technical Support

• Incident reporting Maintenance

Customer Training

• Customer Service Machine repair

Software Testing

• Issue Escalation

• Proficient at using

• Microsoft Office, Adobe, Photoshop,

and INdesign

• Flexible & Adaptable

EXPERIENCE

Field Service Engineer- Canon Solutions America 2016- Present

• Diagnose mechanical, software, network, and system failures, using established procedures

• Service and repair designated equipment to Canon standards and specifications

• Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and

recordkeeping

• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Worked flexible hours; night, weekend, and holiday shifts.

• Print Media Production Specialist -U.S. Army

2012-2016

Maintained accountability, security, and maintenance of a $7.5 Million print facility

• Professionally created and produced over 400,000 monthly print products for both foreign and national clientele

• Trained up to 40 soldiers on the proper use,

maintenance, and day to day function of the Kodak

Nexpress 3500

• Performs initial analysis of enemy foreign propaganda products and other media.

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