Front Desk Customer Service

DELIA MARTINEZ

Antioch, Ca *****

925-***-**** **************@*****.***

CAREER OBJECTIVE

Seeking to obtain a position in the Customer Service environment that will allow opportunity to learn and advance in other areas of the workforce. Possess a can-do attitude and ready to commit in order to elevate my skills and experience.

WORK EXPERIENCE

Rite-Aide Shift Supervisor 2021-present

● Supervise and help Store Associates with daily operational and merchandising tasks.

● Assist customers with their shopping needs and transactions.

● Perform proper receiving and stocking process.

● Count and reconcile cash register drawers.

● Prepare deposits

● Serve as manager and perform managerial duties in managers absence.

● Ensure customer satisfaction through excellent customer service and care.

● Key holder; open and close

Rico Enterprise Delivery Driver 2019-2021

● Answered phone with friendly attitude and professional phone etiquettes to retain customers retention

● Listen to and resolve customers' complaints regarding product deliveries.

● Communicated information regarding products and services as inquired from customers.

● Recorded inventory and delivery information/inventory inspection. Private Care In-Home Care 2017-2019

● Helped with daily tasks, including but not limited to: meal preparation, linen changes, light housekeeping, transportation to doctor appointments, outdoor activities, and shopping

● Assisted patient with dressing and personal care.

● Maintained records of patient care, progress, and report observations which alert problems to supervisor or doctor.

● Entertained, converse with, or read aloud to patient to keep them mentally healthy and alert. Opportunity Junction Administration Internship 2013

● Greeted all persons with positive and friendly manners as they entered the facility

● Answered phones transferred calls to proper staff member using phone guides.

● Successfully completed computer software training.

● Performed administrative duties while providing break coverage for front desk primary staff.

● Created flyers for operating office hours and upcoming events being held in the facility.

● Utilized office equipment such as computers, scanners, copiers, Fax machines, and printers. EDUCATION

Pittsburg Adult Education GED 2013

Certifications Computer Training / MS office / Excel/ Power point / Front office procedures / California CDL

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