Customer Service Medical Receptionist
Resume:
Senia A. Pohlman
Ypsilanti, MI *****
*****.*******@*****.***
Objective:
Seeking to gain more experience within the customer service industry. Work Experience:
● Christ Centered Homes Caregiver Ann Arbor,Mi
Responsibilities: provide all personal care to 6 disabled patients in a group home, changed them in and out of clothes and diapers, fed them all meals, gave all medications, and helped them in anyway needed
2020-2021
● IHA medical receptionist, Ann Arbor, Mi
Responsibilities: answered phones, scanned documents, checked patients in and out, wrote notes to patients doctors and nurses, verified insurance 2019-2020
● Kroger, grocery shopper, Ann Arbor, Mi
Responsibilities: shopped for customers, substituted items we were out of, helped customers find items
2019-2021
● Applebees Server, Ann Arbor, MI
Responsibilities: took orders, served drinks and food, kept area clean and sanitized, give great customer service
2018-2019
● Starbucks, Lake Orion and Canton, Mi
Responsibilities: make drinks, give great customer service, take orders, heat up food, keep area clean and sanitized
2017-2018
● 2941 Street Food, Auburn Hills, MI
Responsibilities: serve food, prepare salads, fill up sauces, keep a clean workspace 2015-2018
● Target, cashier/ Starbucks barista, Marquette, MI
Responsibilities: make and sell drinks, maintain a clean and sanitized work space, giving great customer service, managing cash register, bagging and selling items Education:
● Marquette Senior High School, Marquette, MI 2012-2016
Health Occupations: trained in HIPAA, medical terminology, medical math, and OSHA
Clinical Experiences: rotations included pediatric associates, Peds/Ortho/Neuro care unit, Outpatient Surgery, and Postanesthesia care unit (while professionally dressed, observed nurses and assisted them upon request)
Certificate Earned: CPR trained
● Oakland University, Rochester, MI 2016-2018
● Washtenaw Community College 2020
Extracurricular Activities:
● Oakland’s Circle K Club 2016- 2018
● Oakland University’s Choir 2016- 2018
● Dawn Dott Dance 2012-2016
● Lake Superior Youth Theater, Tech Crew (Wizard of Oz) 2016 Achievements
● MSHS Academic Achievement 2012-2016
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