Call Centre Officer

ERF ***** George Street

Strand

****

LETTER OF APPLICATION

I hereby send my Curriculum Vitae for your consideration for the advertised post.

My skillset and my ability to work with many different types of people and on my own, makes it easy for me to adapt in any work environment.

I am a conscientious person who diligent, is willing to go the extra mile and put in the extra effort to receive results and meet deadlines. I have strong attention to detail, interpersonal and sound communication skills to resolves matters amicably and show great initiative to be innovative and eager to learn from others.

I have lots of ideas and enthusiasm and keen to work for an establishment with a great reputation and high profile.

I have excellent references and strongly believe I will be a valuable asset to your organisation.

Best regards,

Mikhail Sass

CURRICULUM VITAE OF MIKHAIL SASS

ERF24815 George Street Strand 7140

Cell: 062-***-**** Alt: 076-***-****

E-Mail: *******.******@*****.***

Date of Birth: 25 February 2000

Sex: Male

Nationality: South African Citizen

Language: English and Afrikaans

education

2017-Garlandale High School

National Senior Certificate (Grade 12)

Subjects passed

●English

●Afrikaans

●Life Orientation

●Life Sciences

●History

●Geography

computer literacy

●MS Office Suite (Word, Power Point, Excel, Internet)

●E Mail (Outlook)

●Logis (Procurement and provisioning of goods and services)

●Enterprise Content Management (ECM)

●MyContent

WORK EXPERIENCE

01 April 2020 – 30 June 2020

Selldirect Marketing, Observatory

Position: Acting Quality Assurance Officer

Operational duties:

Coordinating the excel spreadsheets for Sales/Non Sales and Customer Services related calls for both Telkom and Cell C Campaign.

Populating the relevant scores as per the policy guideline.

Feedback submissions on the low scores in relation to policy directives.

Correspondence with the Training Department for the necessary training dates for the Agent and submitting these dates to the Call Centre Team Leaders of the respective Agents.

Logging the necessary appointments for Quality Assurance Training (Online and In Office).

Pressure driven environment filled with tight deadline, whilst adhering to policies and regulations.

Quality Assurance also advocates for us to learn from lessons, fill the gaps, eliminate errors, and produce clean and precise data/information for better compliance.

01July 2019 – to current

Sell Direct Marketing, Observatory

Position: Recruitment Officer

Administrative duties:

Advertising various vacancies within the company.

Tracking the amount of applications on a daily, weekly and monthly basis.

Screening of CV’s for potential successful candidates with regards to placement’s within the company.

Identify and complying report on candidates which are unsuccessful based on the screening process.

Identify and comply reports on those who are successful.

Maintain telephonic records which capture and indicate the call log and duration thereof.

Booking candidates for an interview

Conducting telephonic interviews verifying the information.

Asking qualifying questions and identifying a potential candidate.

Report on both successful candidates and unsuccessful candidate indicating scores and with why they are successful or unsuccessful.

Set appointments to allow both Recruitment and Reception to acknowledge the candidate’s arrival.

Circulate a final starters list with the Recruitment and Training Department.

Conduct the introduction on the first day for the new starters.

Indicate the process of the day as well as circulate and explain documentation which we handed out for employment purposes.

Collect the requested documentations which were communicated before employment start date.

Explain the handed out documents and collect them after completion.

Direct the new starters to their Training Room.

People Management duties:

Collecting CV’s and creating portfolios for candidates.

Set them up with the practical assessment which they need to complete before the interview.

Interview Process i.e. conducting interview on a regular basis

Facilitation of induction for new employees

Conducting the interview process.

Marking the practical assessments.

Evaluation of the candidate based on interview process.

Considering the relevant scores given to the candidate based on the practical and actual interview process.

Construct a report on the amount of candidates successful and with details as to support my decision.

Contact successful candidates for scheduling a second interview with management.

Setting an appointment to allow Recruitment, Reception and Management to acknowledge the candidate’s arrival.

Management and programme support:

Liaising with management for potential placements (In regards to the success of potential placements)

Communicate my reasoning as to why the candidate was put through from my initial interview.

Received feedback from management with their take on the candidate. Construct a report with regard to the outcome of the discussion.

Calling successful candidate and indicating that they have been successfully placed for employment.

Communicating the starting date, time and location.

Indicating the necessary documentation, they need to bring along on their start date.

Communicate an email detailing the information that was indicated to place candidate via the telephonic phone call.

01 April 2018 until 31 March 2019

Department of the Premier

Office of the Director General

Position: Intern

Administrative Support:

●Arrange flight bookings, car rentals and accommodation for facilitators, project coordinators and directors when needed.

●Draft itinerary of travel trips for officials.

●Process leave forms of staff and capturing them on an excel spreadsheet.

●Compilation of an electronic and hardcopy leave management register.

●Organize and deliver stationery to officials.

●Monthly stock-take on stationery and groceries.

●Assist with the distribution and collection of telephone bills/accounts.

●Assist with the distribution and collection of salary slips (01 and 05 reports) and compile salary reports with regards to tax returns, supplementary payments and general monthly salary slips.

Receptionist Services:

●Operate telephone switchboard to answer, screen, or forward calls, taking messages, or scheduling appointments.

●Provide information to the callers (public and private) about establishment, such as location of departments or offices, employees within the organization and available government services.

●Coordinate the City of Cape Town’s permit office switchboard and direct enquires and correspondence to the relevant officials.

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations (meetings).

●Establish and maintain interpersonal relationships — with all levels of officials within the Western Cape Government.

Financial Administrative Management:

●Receive petty cash from Finance for items as requested by Director.

●Procurement: (Petty Cash purchasing, Obtaining Quotations (consult CSD for quotations) via email or telephone, loading onto Database depending on the amounts).

●Record payment receipts for goods and services.

●Procurement of furniture, office equipment, stationery and printing consumables.

●Maintenance and upkeep of asset register.

●Order and administer stationery and groceries (purchasing and stocktake).

Printing and Reproduction Services:

●Distribute meeting packs to all role players via email and bind hard copies.

●Binding documents of both small and high volumes.

●Sorting meeting packs by placing documents in correct order as per agenda items.

●Individual flag position papers of meeting packs to correspond with agenda.

●Scanning, photocopying, faxing and printing documents.

●Capture and calculate the amount of printing done on a weekly and monthly basis.

●Operate computerized equipment (photocopier, fax machine, projector, binder, audio-visual equipment, pc’s).

Secretariat Support:

●Schedule appointments and maintain updated appointment calendars.

●Proof reading and typing handwritten information.

●Administrative and logistical support i.e. arranging of meetings, boardrooms, catering, refreshments, audio-visual equipment, collate meeting packs for attendees. Obtain security clearance for guest entering the building.

●Follow up of submissions, letters and documentation for Director.

●Compiling of the submissions, letters, and documentation on behalf of the Director.

●Secretariat support at meetings for Provincial Strategic Goals 5 Forum which consists of the Department of Local Government, Environmental Affairs and Development Planning, Provincial Strategic Goals Steering Committee which is chaired by MEC Ivan Meyer, Provincial Strategic Goal Secretariat Forum which consist of the five-provincial strategic objective (PSO) for the Western Cape and the Intergovernmental Forum (IGF) for the Right to Education for Children with Severe and Profound Disabilities, which is an interlinked platform between the provincial and local government (minute taking).

Correspondence and Records Management:

●Provided an excellent standard of order and operational support through a file plan system.

●Manage all incoming and outgoing correspondence and updating of the correspondence database.

●Attend to all telephonic enquiries pertaining to the whereabouts of all incoming and outgoing documentation.

●Ensure the upkeep of a sound register system to ensure follow up on enquired documentation is correctly attended to.

●Ensure that daily distribution of correspondence and tracking documentation to all relevant bodies.

●Prepare responses to queries on behalf of supervisor and directorate.

Registry and Messenger Services:

●Collect, sort, distribute or prepare incoming and outgoing mail for the Office of the Director-General.

●Ensuring quality checking of all documentation for both incoming and outgoing documentation.

●Ensuring all relevant signatures and comments are clearly identified and in the relevant order and slot within the documentation.

●Scanning and uploading of documentation for electronic storage.

●Signing for packages and distributing it accordingly.

●Retrieval of documents

●Database administration and data capturing.

●Collection of postal mail with the relevant permission letter with a copy of other the Senior Manager identification as well as the correct amount of money for the collection.

●Sort and distribute the collection and ensure that it is in line with the specifications given upon request.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Skills and Knowledge: Good listening, problem solving skills, constructive approaches to important matters, Project Management, Office Management, Written Communication, Public Finance Management Act and Accounting Officer’s System

Personal attributes: Hardworking, Self-motivated, Good Communication Skills, Disciplined, A Team Player, Goal-oriented, Friendly, Assertive, Punctual

REFERENCES

1.Riyaana Pretorius

Department of the Premier – Mentor and Supervisor

Office Landline: 021-***-****/8634

Cell: 076-****-***

Email: *******.*********@***********.***.**

2.Laylaa Abrahams

Sell Direct Marketing - Senior Recruitment Officer (Line Manager)

Office: 021-***-****

Cell: 084-***-****

Email: ******.********@**********.**.**

Contact this candidate