Customer Service Desktop Support
Resume:
Javan Birdwell
Lakeland, FL *****
*************@*****.***
Hard-working professional with 4.5+ years of experience and a proven knowledge of equipment management, safety compliance, and assessing customer needs. Aiming to leverage my skills to successfully fill any role at your company.
Authorized to work in the US for any employer
Work Experience
Housekeeper
The Walt Disney Company - Orlando, FL
June 2021 to Present
• Work in a timely matter to fully clean 504 sq ft Cabins, including full linen change, mopping and vacuuming floors, and dusting surface areas.
• Work safely with harsh chemicals to remove stains and debris from all areas.
• Working together in a friendly manner with fellow housekeepers to help one another complete tasks
• Consistent heavy lifting of beds, sofas, and large linen/trash bags.
• Responsible for driving, maintaining, and restocking motor powered housekeeping cart.
• Greet guests and communicate with them to provide the best service possible Licensed Insurance Agent
GEICO - Lakeland, FL
October 2020 to March 2021
• Sell various auto insurance policies to businesses and individuals on behalf of company
• Customize insurance programs to suit individual customers,often covering a variety of risks
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
• Calculate premiums and establish payment methods.
• Confer with clients to obtain and provide information when claims are made on prior policies
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Electrician Apprentice
Birdwell Electric Inc - Lakeland, FL
January 2016 to August 2020
Examine electrical units for loose connections and broken insulation and tighten connections, using hand tools.
Perform semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment. Transport tools, materials, equipment, and supplies to work site by hand, or heavy, motorized truck. Disassemble defective electrical equipment, replace defective or worn parts, and reassemble equipment, using hand tools.
Requisition materials, using warehouse requisition or release forms. Prepare sketches or follow blueprints to determine the location of wiring or equipment and to ensure conformance to building and safety codes.
Perform physically demanding tasks, such as digging trenches to lay conduit or moving or lifting heavy objects.
Server
Janets Catering Co. - Lakeland, FL
January 2017 to June 2017
Clean or sterilize dishes, kitchen utensils, equipment, or facilities. Remove trays and stack dishes for return to kitchen after meals are finished. Clean tables or counters after patrons have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Stock service areas with supplies such as coffee, food, tableware, and linens. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Clean and sanitize work areas, equipment, utensils, dishes, or silverware. Store food in designated containers and storage areas to prevent spoilage. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets. Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items. Education
High School Diploma
Scranton, PA - Scranton, PA
February 2018
Skills
• Fluent in English and American Sign Language Basic Training in Photo/Video Editing Software Proficient in Microsoft Office Suite, including Access
• Electrical Experience
• Blueprint Reading
• Customer service
• Insurance Sales
• Data entry
• Computer literacy
• English
• Heavy Lifting
• Communication Skills
• Kitchen Experience
• Catering
• Troubleshooting
• Maintenance
• Microsoft Windows
• Technical Support
• Desktop Support
• Cleaning Experience
• Negotiation
• Network Support
• Retail Sales
Languages
• American Sign Language - Fluent
Certifications and Licenses
Property and Casualty License (20-44)
January 2021 to January 2023
The right to sell car insurance in the state of Florida ServSafe Alcohol
May 2022 to May 2025
This certificate allows me to serve alcohol in the state of Florida. MEETS STATE OF FLORIDA RESPONSIBLE VENDOR ACT REQUIREMENTS PROVIDER TRAINING IN COMPLIANCE WITH SS-561.705
Verification Code: vEJ6bnkLeF
Electrician Apprentice
Food Handler Certification
Assessments
Phone Interview — Highly Proficient
May 2020
Listen to candidates' responses to key questions to assess their experience, motivation, and people skills
Full results: Highly Proficient
Customer Service Fit — Proficient
February 2020
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Delivery driver — Highly Proficient
March 2021
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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