Customer Service Receptionist
Resume:
jalynn redd
*** ********* **, *******, **, *****
**********@*****.***
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Ready to take on new challenges .
Great communication
Multitasking
Opening and closing duties
Teamwork and collaboration
Customer service
Cash Handling
Team Player
High School Diploma - 2015
Jesse Bethel High School - Vallejo, CA
Barista - June, 2016 to September, 2016
Starbucks - San Francisco, CA
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas. Operated cash register, collected payments and provided accurate change. Merchandised display cases and diligently promoted prepared foods to drive business revenue. Weighed, ground and packed coffee per customer orders. Restocked counter and customer areas to maintain adequate items levels for expected needs. Greeted guests with pleasant smile and superior customer service. Games Associate - August, 2016 to November, 2016
Six Flags Discovery Kingdom - Vallejo, CA
Checked seatbelts of all riders to maximize safety and manage risk. Sold tickets and collected additional fees from customers for special services. Operated attraction equipment precisely to concur with operational procedures. Screened guests for specific ride criteria, refusing patrons for not meeting height requirements. Pulled down safety bars and secured riders according to specified attraction details. Professional Summary
Skills
Education
Work History
Sales Advisor - February, 2017 to June, 2021
H&M - San Francisco, CA
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Receptionist - June, 2021 to September, 2021
US Bloom, Inc - Vallejo, CA
Give guests accurate and precise information.
Kept track of visitors and screened them to ensure that they had access to inter-office personnel. Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel. Greeted customers and visitors in person as well as over the phone. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Kept the reception area clean and tidy to give visitors a positive first impression. Delivery Driver - October, 2021 to Present
Amazon DFO9 Delivery Station - American Canyon, CA Drove a company truck for pick-ups and deliveries in the local and intra-state areas. Loaded and secured items in trucks to avoid parcel damage during delivery. Loaded the truck and properly secured the items to prevent damage for over [Number] deliveries. Loaded and unloaded [Number] delivery vans per shift. Did a walk around on the delivery vehicle to make sure everything was in working order before starting my shift.
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