Customer Service Front Desk

Mirian Y Carmona

Maricopa, AZ *****, USA • Phone: 347-***-**** • ***************@*****.***.

ACAMS No.100*******. Venezuelan Bar Association No. 48.012.

Professional Profile

Reliable team player, organized, goal oriented, fluent in English and Spanish, with academic and work background in legal, compliance-governance, AML, KYC, risk (FLoD, SLoD, TLoD), quality assurance-control, process improvement (six sigma, ISO 9001), in the banking and corporate industry. Comfortable with fast pace, multicultural work environment. Looking for a hybrid or remote position in my field of expertise.

Authorize to work in the USA without sponsorship. Driver's License holder.

Work History

QC Professional (Powertrain production team member). Lucid Motors, Casa Grande, AZ. Nov 2021 – To Date.

Perform quality control in CTL (cell test load) and Mika stations. Certified CTL and Mika operator. Certified trainer for the new hires. Submitting impacts for process improvement to mitigate risk during daily operations.

Onboarding Quality Control Professional. MUFG Union Bank, N.A, Tempe, AZ. May 2021 – July 2021.

Initiate and complete high quality KYC, CIP, DDA, EDD, CFT, AML audits for corporate clients and HOA using compliance software, Global KYC and AML standards, (BSA, PA, OFAC, Rumba, ESB, GRO, Government Data, LexisNexis, Dun & Bradstreet, RR agencies.).

Workforce Specialist. Department of Economic and Security (DERS). Casa Grande, AZ. March 2021 – May 2021.

Manage Arizona Job Connection website to help job seekers to accomplish their goal. Screening potential candidates for available job positions. Help users in the computer lab (Gilbert and CG office). Participate in job fairs to promote Arizona@work services.

Night Auditor: Francisco Grande Hotel & Golf Resort– Casa Grande, AZ. June 2018 – October 2020.

Run daily night audit, post and report on front desk, rooms, golf, food and beverage cash and credit operations following financial and accounting procedures (Visual One Property Management System).

Make reservations, check-in and check-out hotel guests.

Follow safety, security and emergency protocols for the Hotel and Barca Academy Residence.

Corporate Compliance Representative: Primus Canada – Caracas, Venezuela 2011-2017

Counseled new and existing clients on the Canadian Skilled Workers Immigration Program

Prepared documents, contracts, and monthly accounting – collection report

Ensured compliance with legal and operative regulations to conduct business in Venezuela

Legal Counselor/Dept. of Documentation: Banco Nacional de Crédito – Caracas, Venezuela 2008-2011

Trained the staff in product and services ( Customer Service Satisfaction)

Migrated sensitive portfolio documents to a secure, validated system to increase quality and risk mitigation.

Implemented the compliance standard model (KYC, AML, CFT, OFAC and reporting standard software)

Award for outstanding achievement (reduced project time by 50%)

Freelance Legal Counselor/Compliance: Petroleum Pipe/Zoom/Western Union – Caracas, Venezuela 2003-2008

Elaborated contracts of sales, distribution and transportation (casing, tubing pipeline)

Implemented and monitored Compliance Standards for commercial transactions

Implemented KYC and AML for existing and new clients. Elaborated documentation of the company(board’s assembly, by laws, ).

Prevented frauds in foreign money transfers; Conducted audits to meet governance standards.

Legal Counselor/Compliance: Corp Banca Chile – Caracas, Venezuela 1998-2001

Documented new products and services for consumer banking

Implemented Customer Service Satisfaction Project (Total Quality Management).

Trained bank staff in compliance for new products and services (57 branches across the country)

Manager of Documentation/Deputy Compliance Officer (GCB): Citibank, NA – Caracas, Venezuela 1993-1998

Controlled Legal & Operative risk for corporate credit transaction (Saving the bank 5 million dollars)

Implemented Customer Service Satisfaction Project (Six Sigma Zero Defect)

Implemented the Compliance Corporate Model; Trained staff in (KYC, AML, CFT, OFAC, Compliance Software)

Coordinated Business Review Audits with New York branch.

Education

Master of Business Administration: Bond University – Queensland, Australia. 2002

Specialist in Commercial and Criminal Law: Santa Maria University – Caracas, Venezuela. 1995. 1996.

Bachelor of Law: Los Andes University – Mérida, Venezuela. 1992.

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