Registration Specialist Customer Service
Resume:
Clara LaVonna Brown
Albany, Georgia 31721
Cell: 229-***-****
E: **********@*****.***
PERSONAL SUMMARY
I’m a highly organized administrative professional with the ability to multi-task and work on several projects concurrently. More than sixteen years of experience in Home Healthcare, office management and supervising up to thirty-five employees (field and office staff). Manage daily operations of the office to include ensuring regulatory requirements are met, auditing of office records for compliance with state and local regulatory requirements, conduct EVV (Electronic Visit Verification)claims submission and scheduling, Medicaid billing and reimbursement and third-party billing, provide quality customer service to clients and staff (effectively manage complaints and conflicts in a timely manner for a resolution). I’m an energetic and passionate leader who can comfortably manage people, processes, and technology. Current role requires independent decision-making, initiative and sound judgment. Possess the skills to effectively work in a team environment with all types of personnel. Utilize Microsoft Office Word and Excel.
CAREER HISTORY
Office Administrator –September 2012 - Present
Caring Hearts Home Care Services – Albany, GA
Responsible for operation and daily functioning of the office, facilitating the smooth day to day administration.
Duties:
Processing payroll on a bi-weekly basis.
Managing payroll and other tasks relating to staff wages.
Auditing and correcting payroll and billing errors.
Resolve issues in a timely manner.
Processing new hire employee contracts and documents.
Updating databases with confidential and relevant information.
Ensuring that all information and documentation is compliant with guidelines of HIPPA Act.
Coordinate online Internet and telephone conference calls.
Dealing with telephone, email & general inquiries.
Interviewing job applicants.
Keeping staff attendance records and time sheets up to date.
Sending out business letters on behalf of Executive managers.
Implementing time management strategies to control workload.
Coordinating and communicating activities for the Office, including all employee events.
Welcoming visitors to the office
Office Administrator –October 2011-July 2012
Heaven Sent Home Healthcare – Albany, GA
Perform a variety of tasks in day-to-day operations.
Duties:
Interviewing job applicants.
Processing new hire employee contracts and documents.
Processing of all the payroll on a bi-weekly basis.
Managing payroll and other tasks relating to staff wages.
Auditing and correcting any payroll or billing errors.
Informing senior managers of any problems.
Updating databases with confidential and relevant information.
Ensuring that all information and documentation is compliant with guidelines of HIPPA Act.
Dealing with telephone, email & general inquiries.
Keeping staff attendance records and time sheets up to date.
Coordinating and communicating activities for the Office, including all employee events.
Welcoming visitors to the office
Office Manager–September 2009–October 2011
Preferred Choice Healthcare Services, Inc.–Albany, GA
Responsible for a diverse set of administrative task.
Duties:
Processing payroll on a bi-weekly basis.
Managing payroll and other tasks relating to staff wages.
Auditing and correcting any payroll or billing errors.
Informing senior managers of any problems.
Processing new hire employee contracts and documents.
Updating databases with confidential and relevant information.
Ensuring that all information and documentation is compliant with guidelines of HIPPA Act.
Coordinate online Internet and telephone conference calls.
Patient Registration Specialist–September 2007–August 2009
Phoebe Putney Memorial Hospital. –Albany, GA
Duties:
Greeted patients, visitors, and answered telephone following pre-established script and provided assistance to callers while maintaining star rating.
Verified and entered patient information including insurance, eligibility and demographics into patient management system.
Electronically verified patient insurance information
Handled admissions and processed transfers and discharges.
Collected and posted co-payments and other out of pocket expenses for patients.
Communicated with nursing staff to aide in patient care and processing
Utilized all technology appropriately and in accordance with HIPPA and EMTALA regulations, compliance and performance standards.
Notified patient, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Notified patients of co-payments, deductibles or deposits needed and collected patient liability when applicable.
Checked in patients, verified and updated necessary information in the medical record.
Acquired insurance authorizations for procedures and tests ordered by physicians.
Managed Admin. duties throughout the L&D, EC, and Main Registration.
Familiar with medical terminology
KEY SKILLS AND COMPETENCIES
Professional
Knowledge of different methods of communication and able to make the most of each of them.
Ability to identify a subordinates strengths as well as weaknesses.
Able to deal with high volume workload.
Proven ability to drive results, continuous improvement, and significant growth.
Great organizational skills with the ability to prioritize.
Can work in a team orientated environment.
Strong supervisory and leadership skill.
Able to speak clearly and listen attentively.
Fully understanding the key role that an Administrator plays within a company.
Knowledge of printers, data processing, word processing and spreadsheet applications.
Knowledge of multiple office based software packages.
Ensuring policy and procedures are implemented and adhered to.
Personal
An outgoing, people oriented individual who is capable of wearing many different hats.
Strong desire and ability to deliver excellent client/patient service.
Always thinking up ways to improve current processes.
Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities.
Low levels of absenteeism.
AREAS OF EXPERTISE
Office administration
Employee management
ACADEMIC QUALIFICATIONS
Darton College, Respiratory Therapy (2001 – 2003, discontinued program)
Albany, GA 31705
Albany Technical College, Nursing (1992 – 1994, discontinued program)
Albany, GA 31705
Monroe Comprehensive High School, Business Administration (1982-1986, HS diploma)
REFERENCES
Available on request.
Contact this candidate