Post Job Free

Resume

Sign in

Special Agent Customer Service

Location:
Atlanta, GA
Posted:
May 06, 2022

Contact this candidate

Resume:

Cortavius M. Oliver

Operations

adqzho@r.postjobfree.com • 404-***-****

https://www.linkedin.com/in/cortavius-oliver-70980bbb

• Union City, GA, 30291, US

Summary

Accomplished and performance-driven professional with a proven record of excellence in enabling the achievement of full business potential by delivering strategic administrative, facility, security, and operational leadership.

Qualifications Summary

Strategic, resilient, and resourceful leader with a track record of success building high-performing teams and executing robust policies/procedures that drive operational excellence and achieve consistent business growth.

Credible history of implementing transformational changes across key operational domains to maintain high-quality service standards, ultimately achieving maximum client satisfaction and driving profitable gains for organization. Expert presenter and negotiator; adept at fostering productive relationships with strategic partners and building consensus across multiple organizational levels.

Accomplished leader with strong business acumen; instrumental at achieving short- and long-term strategic goals of the organization through thoughtful leadership and refined decision making. Visionary professional with the ability to lead planning and execution of workflows, accountabilities, and goals within fast-paced, high-profile environments. Valued, trusted, and respected professional recognized for exceptional work, ethic, integrity, and high professional standards.

Areas of Expertise

Operations Management

Strategic Planning & Execution

Financial Management

Contract Negotiations & Administration

Process Redesign/ Change Management

Policies & Procedure Implementation

Collaborative Environment

Superior Customer Service

Team Training & Leadership

Career Experience

All Nations Worship Assembly Atlanta

Director of Operations 2016 – 2022

Oversee all aspects of daily operations, including landscaping maintenance and tenets management for smooth workflow. Ensure strong execution of operational policies and procedures to implement best practices. Interview and coordinate all external contractors to complete projects timely and effectively. Guarantee the inspection of buildings and property in accordance with all proper regulations. Manage budget for developmental purposes and efficient facility operations with the coordination of Chief Financial Officer.

Managed planning, selecting sub-subcontractors and construction management for designing/building and upgrading of building (new restroom layout, additional rental spaces).

Created and directed new operations team after organizational split.

Developed emergency Covid regulations to optimize operational proficiencies.

Contracted security services to maintain security systems to develop a safe work environment.

Conducted charismatic negotiations of purchasing and selling of land and buildings while assisting CEO and senior team members.

Delta Airlines Security 2009 – Present

Corporate Security/Special Agent

Adhere with TSA, DOT, USPS and OSHA regulations and all applicable laws to create a safe and compliant working environment. Perform general administrative duties, such as recruiting, administrative, payroll, employee scheduling, and other related tasks.

Established private contracts to achieve business goals.

Supervised team activities for a safe, reliable, efficient and effective operations.

Responded to private contractors promptly on staffing issues.

Refuge Temple Ministries Atlanta, GA 2011 – 2016

Associate Pastor

Directed all facets of entire ministry aspect of church: children, youth, visitation and pastoral care, worship, and small groups. Fundraised and budgeted for the development of church organization. Coordinated a variety of recreational/athletic activities, events, and trips to improve operational proficiencies.

Provided community resources through summer vacation bible school and year round GED program for at risk teens.

Created volunteer teams and upgraded sound and video systems.

Developed salaries for key managers and directors.

The Salvation Army of Greater Atlanta Boys & Girls Clubs 2008 – 2013

Learning Center Director

Prompted scheduled activities while preparing and distributing monthly calendars and/or newsletters. Performed exceptionally in recording and maintaining statistical information regarding activities and participants.

Increased membership numbers for inner city communities.

Bridged the gap from school to after school programming.

Developed systems to track progress of youth developmental skills i.e reading, math programs.

Designed computer literacy for inner city youth with the collaboration of Georgia tech.

Education

Bachelor of Arts in Speech Communication

Bethune Cookman University, Daytona Beach, Florida

Technical Proficiencies

Microsoft Office Systems; 75 wpm; 15,000kph (10-Key); Windows 10/ MAC

Operating Systems; Microsoft Excel, Power Point



Contact this candidate