Customer Service Services Specialist

Sheila Saltibus

Cell: 832-***-**** *************@***.***

Professional Summary

Top-notch employment and social services specialist, with over 10+ years of progressive social and customer service experience and a proven ability to direct projects, execute successful service linkages and address needs of individuals and families in crisis. Possesses excellent verbal and written communication and presentation skills.

Skills

Related Skills: Excellent customer service, written and verbal communication, interpersonal, team player with proven leadership skills. Strong networking, team building and collaboration skills to build coalitions. Highly effective case management, documentation and database management skills.

Other Related Skills: Skilled working with diverse populations to include individuals that are homeless, incarcerated, substance dependent, and mentally ill.

Computer Software Skills: Microsoft Excel, Power Point, Word, and Teams. Zoom and WebEx.

Work History

Client Services Specialist II (LEAD Specialist), Gulf Coast Community Services Association – Houston, TX 2002– 2020

Provided training and guidance to clients, regarding job placement, financial literacy, and economic development.

Assessed clients to determine service needs and barriers. Collected documentation to verify clients’ eligibility and need for services.

Provided referrals and service linkages to clients, based on need and developed comprehensive case management, transition and goal plans for clients.

Accurately and consistently documented client services in client tracking database.

Trained all temporary and newly hired service specialist and support staff.

Actively collaborated with other community stakeholders to discuss program benefits and obtain community resources.

Tracked utility payments and pledges in real time database.

Education

University of Houston- Clear Lake, Houston, TX

Bachelor of Arts- Business Management

Certifications/Trainings

HUB Training- Fair Housing Program

University of Delaware- Certified Case Manager

Community Involvement/Volunteer Activities

Volunteer- Love, Inc.

Volunteer- Harris Co. Precinct 2

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