Customer Service Front Desk

PRATIBHA SWAPNIL PATIL

Address : *** **** *******, ******** **** Pune Bangalore Road Karad-415110 Maharashtra.

Phone : 996*******, 986*******

E-Mail : ******************@*****.***

Objective:

Seeking a position in a challenging environment in order to utilize my technical and inter personal skills as a banker for development of the organization. I wish to work as a key player in creative environment and projects, and achieve a Managerial position within short span in the organization.

Academic Profile: -

Pre-Engineering Qualification:

Exam

Year

School/College

Board

% Marks

S.S.C

2008

Nirmala Convent High School, Satara

Kolhapur

61.69

H.S.C

2010

Y. C. College of Science, Satara

Kolhapur

63.00

Engineering Qualification:

Exam

Year

Institute

University

Academic

Percentage

Bachelors of Computer Science & Engineering.

2015

Satara College of Engineering & Management Limb, Satara.

Shivaji University,

Kolhapur.

64.60%

Work Experience: -

Working in THE KARAD URBAN CO-OP BANK LTD., from 1st April 2019 to till date

Post - Computer Engineer

Over view of the bank. (Bank Website, IT Modules, Audit Reports)

Overview of all HO models. (CAMS, HRMS, MIS, Payrolls, Shares, NEFT/RTGS)

Brief description about Shares .Net & Testing of Shares module.

(Circular of shares .Net, New application of shares, add additional shares, Print Certificate, buy back of shares, R\ports, Bye laws of shares, Entries in CBS application) (Testing of shares application: Master, Application, Member, Branch etc. created word document of share net modules)

Brief description in MIS. (Circular of MIS, Saving, Current, Term Deposit, Loans and Advances, Daily repot tally, Mapping of Loans/Advances statistics, finding difference of branches, MIS balance book difference, Word document file of MIS query, RBI reporting related reports)

NEFT/RTGS testing on UAT server

Maintain of various Reports, Registers & Vendor Payments.

Previous Experience: -

I.Working in INDUSIND BANK SATARA BRANCH from September 2017 To September 2018.

Post - Cashier (Designation – Teller)

Handling Cash Counter, CTS & Customer Service Desk.

Handled customer inquiries and solved Cheques / DD problems.

Handling all aspects of Branch Operations, handling Saving, Current and Cash Credit Accounts.

Term Deposits, Cash Management, & Clearing.

Maintain of various Monthly Reports& daily registers.

Maintain BOD, EOD Register, and Voucher & Vendor Bills.

Successfully balanced Branch daily reports& Cash.

Account Opening, Fixed Deposit Booking.

Key custodian of Vault and FRFC.

Managed RTGS, NEFT & Fund Transfer.

Handling CTS Clearing & Reports.

DD/PO Issuance, Cheque Book Issuance, Statement Issuance.

Maintained cash availability & accounting of ATM.

Handled walking customer.

Handling Customer Service desk in friendly & professional manner.

General up keeping: -

Maintain relevant registers and documents. Store all security documents, instruments, etc.

Generate all the relevant report for all the functions Follow all the laid down process notes/manuals/instructions.

Ensure timely handover of systems.

Building and maintaining healthy business relations with high net worth and corporate clients.

Ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

Ensure operational efficiency and quality customer service within the guidelines established by the Bank

II.Working in HDFC BANK SATARA BRANCH from March 2016 to August 2017. HDFC BANK WBO Dept. Satara Branch as a Jr. Processing Officer. HDB PVT LTD (Sister Concern of HDFC BANK LTD)

Managed CTS Clearing House, Maintaining the Excel and Tally.

Managed Cash Management Services.

Managed Clearing House.

Managed retail desk File Login, File Disbursement, Clearing hold files.

Managed Account opening of regular Customer and SHG Customers, Instruction Forms.

Managed to take follow-up of hold Instruction and AOF.

Scanning of Disbursement files and Dispatch.

Handled to Login the file in System.

Handled the customer service desk regarding loan query & loan closer etc.

Removing the NOC of Loan closed Customer.

Managed to provide different requirement of NOC of Customer.

Managed RTGS, NEFT & Fund Transfer.

Managed Backup Clearing House

Ensuring maintain TAT of clearing house

Marking Hold fund and releasing hold fund as per requirement

Handled walking customer.

Reconciliation of Nastro entry, fund management.

Managed Inward & Outward Clearing.

Job Description: -

i.Receiving corporate, retail cheques from various clients at front desk and HDFC branches.

ii.Looking after CMS outstation cheque collection HUB.

iii.Operating all CMS products like Local, Outstation, Transfer, Remittance (RTGS, NEFT & Fund Transfer).

iv.Verification and processing of cheques received from various clients.

v.Tracking and Managing bouncing cheques – Processing and Dispatching.

vi.Maintain daily registers.

vii.Ensuring smooth operations of various products across all the branches of HDFC bank in India. This includes effective centralized database management and various types of maintenance, liquidations and credits.

viii.Cheque processing and Follow-up with outstation banks for early realization of cheques.

ix.Promptness in mail replies and managing external & internal communications.

x.Compliance of various responsibilities assigned from senior’s time to time.

xi.Bank Operation as well as Front desk role.

xii.Receiving the account opening document, Customer Instruction and performing the process of AOF & Instruction in system.

xiii.Marking the hold of AOF &Instruction, Taking the follow up of Hold document on Mail.

xiv.Handled the customer face to face for retail desk regarding loan and other query.

xv.Scanning the Disbursement Files and Uploading in the system and making dispatch of Files.

xvi.Receiving the customer complaints against loan and resolving it, proving NOC to the customer, and requirement document on Customer request.

Certificate courses:

MS-CIT certified with 62% in Aug 2008.

C & C++ certificate in Oct 2011.

Certified course in Software Testing in Sep2015 with A grade.

Certified course in Java in Sep2015 with A grade.

Technical Skills:

Certificate course in Diploma in JAVA & Diploma in Software Testing at Mind scripts Pune.

SOFTWARES

COMPETENCY

•JAVA

Core Java and Advance Java and (IBM Project.)

•Software Testing.

Manual Testing and Automation Testing and (IBM Project)

•C & C++& MS-CIT.

Programming.

Co-Curricular Achievements:

•Participation in state/national level technical Events.

•Attended the Work Shop regarding the Customer Service Desk.

Extra Curricular Achievements:

•Certificate course in three days’ workshop on “Aptitude and Soft’s skills “Conducted by Gyanteerth.

Personal Details:

Name : Pratibha Swapnil Patil

Date of Birth : 12 April 1991

Languages Known : English, Hindi & Marathi (Mother Tongue)

Permanent Address : 104, Shah Heights, Kolhapur Naka, Pune Bangalore Road, Karad

Hobby : Learning technical things, Painting, Internet Surfing.

Declaration:

I hereby declare that information furnished above is correct to the best of my knowledge.

Date :-

Place : - Satara

Thanks, and Regards,

Pratibha S Patil

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