Room Attendant Customer
Resume:
PROFILE
EXPERIENCE
EDUCATION
ALBAN FERGUSSON
Brooklyn, New York, 11236
alban_fergusson@ yahoo.com
© An individual with the ability to make decisions, communicate effectively and lead
others. Extensive experience working with customers and youth Consistently praised
and awarded for professional skills such as customer communications and customer
needs assessment.
THE JAMES SOHO HOTEL, NEW YORK
Houseman, Aug 2010 - present
© Ensure housekeeping departmental standards are followed.
© Consistently offer professional, friendly and engaging service.
© Follow all safety and sanitation policies.
Affinia Gardens Hotel, NEW YORK
Houseman December 2009-2010
© Perform a number of cleaning and maintenance task.
© Collect dirty linens, garbage and recyclables from room attendant’s carts and closets.
Pay/Half Clothing Store, BROOKLYN, NEW YORK
tant Manager, June 2017 - Aug 2009
‘© Provide clients with estimates of the costs of advertising products or services
© Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
© Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
© Determine charges for services requested, collect deposits or payments, or arrange for
billing,
‘© Resolve customers’ service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
University New York Sunny Delphi, NEW YORK
Liberal Arts and Science AAS
ADDITIONAL ® Computer Skills- Advanced knowledge of MS Excel (macros, pivot tables, data
SKILLS
visualization)Proficient in MS Access (creating and modifying databases, tables,
queries and forms; reports)
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