Hospitality Manager

ABOUT ME:

I have over ** years experience in the Tourism and Hospitality Industry in a Leadership Role. I have been teaching English in Vietnam for the past three years. Two years of this were in leadership management roles. I am currently looking to return to the hospitality industry in a leadership role. I know what it takes to be apart of and to build a successful team who can create a memorable guest experience.

EDUCATION: Mount Saint Vincent University B.B.A. Double Major Marketing and Accounting 1997

SKILLS: Leadership, Mentoring, Training, Sales, Organization, Innovation, Cost Control and Guest Experience.

WORK EXPERIENCE:

FACILITY MANAGER, APAX – THANH HOA, VIETNAM SEP 2020 – FEB 2022

Strong analytical skills to interpret and manage data.

Experienced in managing a variety of people in a professional, courteous manner in diverse situations.

Confidence and outstanding written/verbal professional communication skills.

Strong leadership skills and ability to motivate a diverse and experienced teaching team.

Proven record of ability to recruit, growing the center from 7 to 14 teachers.

Trained and Developed 3 Senior Teachers.

Coached 2 Teachers to become Senior Teachers.

Assisted Center Management with sales opportunities.

Met with Parents and to discuss student learning outcomes.

Ensured all center KPI’s (Key Performance Indicators) were met.

HEAD TEACHER, APAX – VINH PHUC, VIETNAM OCT 2019 – AUG 2020

Planned, coordinated, and managed the administrative and programmatic activities of the department. Ensured adequate teaching levels, arranged and coordinated substitutes coverage for teaching staff.

Provided staff training and performed staff evaluations through regular observation.

Recommended and implemented departmental changes as approved.

Managed Rosters and Classes for seven experienced teachers.

Assisted Teachers with curriculum planning and delivery.

Consistently met organizational short and long-term targets.

BUSINESS MANAGER DARWIN INTERNATIONAL ARIPORT –

DELEWARE NORTH - DARWIN, AUSTRAILA FEB 2018 – FEB 2019

Trained staff in all aspects of hospitality.

Responsible for all financial aspects of the business.

Provided consistent, excellent customer service

Responsible for HACCAP.

Responsible for Service of Alcohol in accordance with local Legislation.

Responsible for the Menu and all aspects of Kitchen management.

Responsible for Staffing in adherence to all Immigration Legislation.

Responsible for ordering and maintaining all food and beverage inventory.

ASSISTANT FOOD & BEVERAGE MANAGER - SOVEREIGN HILL

DELEWARE NORTH - BALLARAT, AUSTRAILA APR 2015 – JAN 2018

Responsible for the day-to-day operation of the New York Bakery (1200 Seat restaurant), Hope bakery (1850’s Style Bakery – with woodfire oven), Modern Café, several function rooms, tours, school meals and an offsite property specializing as a Wedding venue.

Main duties included wage control across the site, both front and back of house, food and beverage costs.

Striving to meet and exceed industry leading standards with Guestpath, Food Safety and Health and Safety Standards in general.

Assisted with the planning and execution of School Holiday Programs including Christmas in July, a month-long activation that generates a large portion of sales and marketplace recognition.

Spent a six-month long period working in conjunction with clients on new activations and generation of new revenue streams.

Helped to create and implement evening dining for the first time a Sovereign Hill.

Introduced the introduction of Performance Interviews/Appraisals for Casual Staff as a means of creating an environment of continuous improvement.

ASSISTANT FUNCTIONS MANAGER – ETIHAD STADIUM

DELEWARE NORTH - BALLARAT, AUSTRAILA APR 2012 – APR 2015

Responsible for training, coaching and mentoring team leaders and front line staff.

Developed a succession plan for several team leaders in the department.

Responsible for the beverage and labour costs for the Functions Department.

Worked with Livewire outside the AFL season in sharing staff and resources to ensure the site was profitable.

Grew and nurtured key relationships with the AFL Clubs on game days and with MSL (our primary client) on a day-to-day basis.

Managed Livewire on an interim basks for three months as well as work as an assistant in retail for one month.

RESTAURANT MANAGER

SKYLINE ENTERPRISES - QUEENSTOWN, NEW ZEALAND JAN 2011 – JAN 2012

Responsible for the training, coaching and motivation of Duty Managers, Supervisors and Front-line staff.

Oversaw a 320 seat Restaurant, Café, and bar.

Worked with the Sales and Marketing team to create innovative ways to increase sales.

Coordinated with the Reservation Manager of maximize capacity.

Provided feedback to the Food & Beverage Cost Controller to minimize costs.

RESTAURANT MANAGER WALTERS PEAK

REAL JOURNEYS - QUEENSTOWN NEW ZEALAND MAR 2009 – JAN 2011

Responsible for hiring, training, and developing staff at the Colonels Restaurant.

Worked closely with Sales, Marketing, Kitchen and the TSS Walter Peak product.

Managed, developed, and introduced and implemented new product initiatives.

Ensured a quality product for Guests.

Conducted historic tours of the Homestead and Winetasting events.

Assisted the Rural Team with staff and supplies when needed.

Worked with the TSS Earnslaws Catering Manager to ensure a positive guest experience on the Vessel.

FOOD AND BEVERAGE FUNCTIONS MANAGER

WESTPAC STADIUM, WELLINGTON, NEW ZEALAND MAR 2009 – JAN 2011

Responsible for 67 Corporate Boxes and 5 Corporate Lounges.

Oversaw all banqueting and conferencing.

Helped to train all Corporate Box hosts, runners and kitchen hands.

Organized events including rugby sevens, test matches, concerts and the Under 17 Women’s World Cup.

REFERENCES: Available upon request

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