Customer Service Patient

PATRICIA ZAVALA

**** * ********** *** ● Chicago, IL 60629 ● Phone: 773-***-**** ● E-Mail:

******.*****@*****.***

Professional Summary

Obtaining a position within a growing corporation where strongly founded customer service skills are required on a daily basis to overcome tasks and general duties to enhance and obtain team and personal goals in a timely manner. Ability to perform a variety of professional office management tasks in a fast pace environment. Able to handle high volume of phone calls and multitask responsibilities. Proficient computer knowledge, organizational and excellent communication skills, a team worker who is able to multi-task and meet deadlines efficiently and accurately, and a strong background in customer service for 5+ year. Fluent in English and Spanish both written and spoken. Education

Gage Park High School

High School Diploma June 2011

Professional Experience

Advocate Medical Group- Patient Service Rep

Nov 2015 - Apr 2018

-Accurate and complete registration of new patients, verifying demographics and insurance information. -Verifies patient benefit plans and eligibility. Identifies patient’s responsibility, copies insurance -Resolves a variety of patient questions, including HMO referrals, billing queries about services and test results. Refers complex issues to supervisor, or a clinical staff member, as appropriate. -Prints and reconciles daily batch report for errors, incomplete transactions or variances and takes action as necessary -Answers incoming telephone calls, accurately determining the appropriate recipient of the call or message and transferring them promptly and appropriately

-Contacts all patients affected by provider scheduling changes to reschedule appointments. Jewel Osco Floral Department – Customer Service Advocate Sept 2011 – Nov 2015

-Assisted customers with questions, requests and provided assistance with orders and financial questions -Used customer service skills to de-escalate situations

-Handled phone calls for stock requests and inquires for pricing options

-Simultaneously coordinating event pre-ordered sales with walk-ins and phone orders -Managed local business accounts- Churches, schools and fundraising events

-Follow up calls for all floral event sales

-Closed and opened registers for daily shift

-Collected deposits and balances for large orders

-Assisted manager with office duties such as closing registers and counting bank deposits

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