Customer Service Pharmacy Technician
Resume:
YVETTE C. BULLOCK
Washington, DC 20019
*************@*****.***
Contact: (202) 731 - 9890
Seeking a position in the Health Care as an Administrative Assistant or Customer Service Agent.
Proven record of facilitating support services and managing fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Trusted consultant, liaison and assistant.
HIGHLIGHTS OF QUALIFICATIONS:
Data entry, quality assurance
Processed Account Receivable with First Data Payment Processing.
Excellent presentation skills, self –starter, and ability to grasp new concept quickly.
Proving problem solving skills; and quick thinker. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Proficient in Microsoft Office: Word, Outlook, Excel, PowerPoint, Windows XP, Remedy on VDI/MVI and Katz Systems
Excellent Organizational Skills, Excellent Analytical Skills
Excellent Administrative Skills, Excellent Strong understanding of medical terminology
Able to use Billing software to set up functions, enter data, or process information.
Experienced in administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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EXPERIENCE
United Health Group
CONSUMER MEDICATION COORDINATOR (CMC) Washington DC
August 2020- January 2022
Communicated with all consumers of the center regarding the medication services Genoa provides.
Enrolled consumers into the Genoa services.
Facilitated the collection of prescriptions to be faxed to the pharmacy for dispensing.
Ensured all consumer’s insurance information was up-to-date in the pharmacy system.
Assisted consumers with all their medication questions and ensure a prompt response to their questions.
Adherence monitoring by contacting the consumer regularly to ensure adherence and determine refill needs.
Prescription refill management by utilizing the “Refills Due Report” and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
Prior Authorization Assistance: Coordinating the Prior Authorization needs with the nurse and submitting PA forms (Excel) when necessary.
Medication delivery to the center and mailed to consumers’ residences.
Improved communication with prescriber, staff, and consumers by corresponding with the consumer to get accurate information in regards to medication, etc.
Unity Healthcare
Washington, DC Pharmacy Technician July 2018 – August 2020
Entered and packed all daily prescriptions using the centricity and CIPS software
Placed, received and set up new medication order every week • Performed monthly drug expiration checks
Pre-packed meds for nurses to dispense using the TCGRX machine
Provided 7-day supply meds to inmates by having them sign their MAR upon receiving
Handled incoming and outgoing calls
Responded to all doctor requests for medicine information in a timely manner
GLC TEMP AGENCY
Weston, FL
Pharmacy Technician November 2017 – March 2018
Accurately dispense medication
Accurately entered (Excel) perception data into the computer system.
Placed Commercial Calls for Prior Authorizations
Utilized pharmacy software products and other system software to build, research and enter member information
Screened member’s information for appropriate referral to pharmacy therapist staff excel spreadsheet
Performed non-medical research including eligibility verification, COB, and benefit verification
Maintained accurate and complete documentation of required information that meets
risk management, regulatory, and accreditation requirements
Promoted communication, both internally and externally to enhance effectiveness of medication therapy management services
Protected the confidentiality of member information and adhered to company policies regarding confidentiality
Communicated with Case Managers and supported the administration of the pharmacy process, in compliance with various laws and CMS regulations and company policies and procedures.
Work required visual acuity to perform close inspection of written and computer generated documents in Word (Quality assurance check).
Performed medical research to support Pharmacy personnel
WHITMAN - WALKER HEALTH
Washington, DC
Pharmacy Technician May 2017 - November 2017
Answered phones call and arranged for pick up and drop of patients from and to their homes
Collected advance and full payment during admission and discharge of patients
Processed insurance claims through DC Medicaid, DC and Maryland AIDS Drug Assistance Program and Medicare Part D Plans
Provided personal and hygiene care to patients
Educated patients on following doctor's instruction while at home
Attended emergency calls and took necessary action independently
Maintained confidentiality, dignity, rights, and privacy of patients
MEDCREDIT
McLean, VA
Customer Service - Accounts Receivable December 2014 - June 2016
Conferred with customers by telephone to provide information, checks and verifies records
Kept records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
Processed registration documents in accordance with departmental policies and procedures.
Provided Certificate of Credentialing and card to customer via email or mail.
Compiled data, compute fees and charges, and prepare invoices for billing purposes.
Persuaded customers to pay amounts due on credit accounts and process debit, and all types of credit card processing and payments through First Data payment system.
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
A/R payments posting through First Data, research and verify account status.
Resolved customers' service issues or billing complaints.
Completed contract forms, prepare change of address records and update accounts.
Processed miscellaneous documentation as needed by accounting department, i.e. locate and copy vendor invoices
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
SAFEWAY, INCORPORATED
Washington, DC
Pharmacy Technician October 1995 - April 2017
Received written prescription or refill requests and verify that information is complete and accurate.
Pre-packed bulk medicines, fill bottles with prescribed medications, and type and affix labels.
Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
Checked drug supplies for short dating, tampering, breakage, deterioration, etc.
Operated cash register to process cash or credit sales.
EDUCATION
Potomac College Washington, DC
Course of Study: Health System Management 2012 - 2014
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