Customer Service Crystal Lake

CHRISTOPHER PIETROWSKI

Lead qualified, Customer needs analysis, Presentation skilled.

Manteno, IL 60950

****************@***.***

+1-815-***-****

Positive Customer Service, Organizational/Prioritizing/Problem Solving - Detailed and Results Orientated. Proficient in proper written and verbal communication skills. Computer skilled, Cash handling. Implementation of Practices and Procedures. Authorized to work in the US for any employer

Work Experience

Customer Service, Retail banking

Walmart Supercenter - Bourbonnais, IL

August 2002 to Present

Service Desk Representative

• Customer Service- High volume service desk/register.

• Improved Customer experience and maintained a positive attitude.

• Maintained cash drawer balances at the end of shift.

• Expedite money orders, gift and phone cards, price checks.

• Merchandise returns, exchanges and resolved complaints or concerns.

• Attentive to scams that involve returning merchandise or counterfeit currency.

• Answering phones, provided product knowledge and isle locations.

• Provided courteous and friendly experience in a timely manner.

• Troubleshooting/problem solving on store software.

• Training of new hires for service desk and registers.

• Maintained new computer-based learning modules.

• Applied practices for Policy and store Procedures. Education

High school diploma

Prairie Ridge High School - Crystal Lake, IL

August 1999 to June 2003

Skills

• Customer service

• Retail Banking

• General Photography

• Basic computer skills

• Warehouse experience

• Automated warehouse manufacturing

• Sales

• Troubleshooting

• Microsoft Windows

• Software Troubleshooting

• Operating Systems

Additional Information

Awarded Customer Service Awards in 2009, 2010 and 2013.

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