Customer Service General Manager
Resume:
Angela Wigley
Birmingham, AL *****
****************@*****.***
Over 25 years experience in serving both clients and associates through leadership and effective coaching in different environments. Serving is my passion and I have a proven success record. I increase profit, lower turnover, develop my business and customer service. Authorized to work in the US for any employer
Work Experience
General Manager
National Vision, Inc. - Birmingham, AL
January 2020 to Present
• 3 AM's were promoted to GM's that worked with me.
• Created a new patient check in that is now a standard across the company.
• Increased revenue 800K in 10 months for a location that was not growing.
• Implemented Covid-19 safety protocols for District.
• Able to teach associates material for ABO/NCLE for successful passing.
• Have track record in retaining associates and promoting within. General Manager
Visionworks
January 2016 to January 2020
• Training manager for over 30 locations.
• Manage successfully 2 offices that have over 2 million in volume.
• Developed training and directed meetings to increase licensed opticians.
• Worked with many doctors to develop ideas for better relationships in offices.
• Direct health fairs in communities to assist clients and increase my brand.
• Exceeded sales to plan for 2016 and 2017 and trending for 2018. General Manager
Lenscrafters/Luxottica
August 2011 to December 2015
DMIT for 20 locations.
General Manager
Staples
January 2009 to December 2010
General Manager
Marshalls
January 2006 to December 2009
District Manager
Body Shop
January 2001 to December 2004
Education
Bachelor's in Business Management
Auburn University - Auburn, AL
September 1984 to May 1988
Contact this candidate