Customer Service York Presbyterian

Drudon Jones

917-***-**** ● New York, NY ***** ● *******@*****.***

EXPERIENCE

Central Supply 10/2020 - 7/2021

New York Presbyterian Hospital - New York, NY

● Collect and fill supply requisitions and deliver to the unit/floor.

● Maintains an organized and neat storage area

● Safely lift and move heavy objects, plan and efficiently arrange the storage of a variety of supplies and equipment

Store Shopper 11/2019 - 7/2020

Amazon - New York, NY

● Filling in Prime customer orders and preparing them for delivery, including food and household items.

● Selects Whole Foods products to complete online grocery orders; engaging in quality customer service if any products are out of stock and require substitution; and packing Whole Foods groceries for delivery.

● Implementing time management while creating my schedule and carefully picking out items in a timely manner.

Grocery Clerk 09/2018 - 10/2019

Shoprite - Hamilton Township, NJ

● Utilize quality customer service skills to help customers find what they need while continuing to stock and rotate merchandise.

● Familiar with the rotation and replenishment of merchandise keeping areas clear and loading and unloading stock and salvage.

● Maintain a neat and clean work environment which contributes to the flow of the work day while also helping my peers.

Camp Counselor 07/2018 - 08/2018

Salvation Army - Trenton, NJ,

● Helped prepare children 7 to 12 years old for future education by working with groups and individuals in a classroom environment.

● Assisted instructional staff with implementing fun and creative activities appropriate for children 7 to 12 years old.

● Maintain accurate program records, including incident reports, logs, and daily attendance reports. Maintenance 09/2016 - 10/2017

Razor Sharp Barber Shop - Trenton, NJ,

● Maintained the shop by cleaning work stations and sweeping floors.

● Provided customers with quality customer service by recommending a type of hair cut. SKILLS

Team Building Problem Solving Mentoring Customer Service ORGANIZATIONS

● S.M.I.L.E./Gear Up, 12th grade

S.M.I.L.E./Gear Up is a mentoring program for high school students, offering after-school tutoring, Saturday instruction and a 6-week academic enrichment program during the summer. Where I held the position of a senior mentor guiding freshman’s, sophomore’s, and junior’s through the college process as I was going through them myself.

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