Customer Service Representative

TOYOSI SIMISOLA OLUSESI

Block *** Flat * Jakande Estate Oke-Afa Isolo, Lagos.

*********@*****.***

+234**********

P R O F I LE

I am a disciplined, highly motivated and highly driven graduate of International Relations (IR). I am passionate and enthusiastic about customers- oriented business approach. Adept at creating mediums to facilitate business client’s relations(B2C). I employ innovative support system to clients in order to achieve optimal business service relation. I am equipped with modern workplace tools such as emotional intelligence (EI) that enables solution focused approach to tough situations and environment. Vibrant team player with skills aimed at building and maintaining win-win partnerships. S K I LLS

• Excellent communication skills, both written and oral as well as professional.

• Highly developed critical thinking abilities and good decision-making skills.

• Sufficient knowledge of Microsoft tools like Power point, Word 2019, Excel 2019.

• Exceptional organising and coordination skills.

W O R K H I S TO R Y

04. 2021- TILL DATE CUSTOMER SERVICE REPRESENTATIVE PECTRATECH LOGISTICS

• Resolved customers complaints regarding shipments delivery

• Ensuring customer satisfaction and providing professional customer support

• Effectively and efficiently managed phone calls interaction with customers

• Ensure safe and timely pickup and delivery of shipments

• Served as the critical link between the dispatch and the customer

• Maintaining a positive empathetic and professional attitude toward customers at all times

2019-2020 PERSONAL ASSISTANT

REDEEMER HIGH SCHOOL

• Creating and managing the vice-principal daily schedule

• Provided full secretarial support to the office of the vice- principal

• Working directly with the vice-principal in supervising organizational structure of the daily student activities of the school

2016 CUSTOMER SERVICE ASSISTANT

JUSTDAY EDUCATIONAL SERVICE

• Enhancing customers experience through feedback

calls and messages

• Providing useful product/service information in

solving customers complaint

• Effective and professional customer support through management of phone calls

ED U C A TI O N

02.2015 – 06. 2018 ESAE UNIVERSITE

BENIN REPUBLIC

BSc. INTERNATIONAL RELATIONS (IR)

09.2008 – 07.2014 BETHEL HIGH SCHOOL

SANGO-OTA, OGUN STATE.

WASSCE

C ER TI F I C A TI O N

Customer Relations Management (CRM) ENVIROFLY CONSULTING, UK. 2019

National Youth Service Corp. (NYSC) 2020

I N TER ES T

Reading, Singing and Traveling.

R EF ER EN C ES

References are available on request

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