Customer Service/Health care
Resume:
Jonae Graves
Customer Service
Indianapolis, IN *6203
*********@*****.***
My name is Jonae Graves, I graduated from Anderson High School. My school years was good to me. I graduated with a 3.0 GPA. I was a Wrestling manager for all of my highschool years. I also did cheerleading for 3 years of my high school career. I am now in college to receive my associates degree in Medical Administration. I am attending Ultimate Medical Academy. I will be graduating college in 2023. I am a very Outgoing person and eager to assist the team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in a friendly and knowledgeable manner. Bringing 6 years of Customer Service experience.
Willing to relocate to: Indianapolis, IN - -
Authorized to work in the US for any employer
Work Experience
Best Care DayCare
Daycare Home - Anderson, IN
January 2016 to Present
My grandma runs a daycare for about 4 years now and I have worked and helped her since she was certified and actually made a company.
On my free time I still help her when she needs me. Call Center Representative
Continuum Global Solutions - Anderson, IN
August 2021 to January 2022
Receive calls for VZ
confirm billing info
Troubleshoot all issues
Plan and feature changes
Customer Service Representative
TeleServices Direct Employment - Anderson, IN
July 2020 to February 2021
1. Satisfy customers even after having to collect payments 2. Always speak respectfully
3. Resubscribe radio plans
Assistant Teacher
Kindercare Learning Centers - Indianapolis, IN
August 2020 to December 2020
I mentor and teach kids from 9:30am-6pm
After School Teacher
Kidscape - Anderson, IN
July 2020 to December 2020
I find creative ways to interact with the kids on a daily basics. I have snack time then find activity. This is from 3-6pm
UPS Package Handler
UPS - Indianapolis, IN
March 2020 to December 2020
Load shipments into trailers.
DSP (Direct Support Professional)
DSA - Anderson, IN
May 2019 to February 2020
I supported all daily routines with and for the consumers at their homes. I was a caregiver Server
Olive Garden - Anderson, IN
August 2018 to January 2019
Answered questions about menu selections and made recommendations when requested. Drove sales by effectively upselling products to customers. Calculated charges, issued bills and collected payments. Cashier
Payless Grocery - Grand Prairie, TX
January 2018 to June 2018
Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
Added new merchandise to checkout lane shelves and kept displayed products neat and orderly.
Bagged purchased items properly to prevent delicate products from breakage. Restaurant Server
Ponderosa Steakhouse - Anderson, IN
August 2017 to December 2017
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
Consistently received a 100% rate of customer satisfaction. Cashier Customer Service
Wendys - Anderson, IN
July 2016 to August 2017
Assisted customers with store and product complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations.
Provided professional and courteous service at all times. Education
High School Diploma
Anderson High School - Anderson, IN
2019
Skills
• Customer Service
• Training
• Sales
• Server
• Organizational Skills
• Care Giver
• Food Safety
• Cheerleading
• Developmental Disabilities Experience
• Gymnastics
• Vital Signs Experience
• Medication Administration
• Experience with Children
• Cleaning Experience
• Childcare (6 years)
• Teaching
• Autism Experience
• Classroom Management
• Mentoring
• Babysitting
• Early Childhood Education
• Special Needs
• Toddler Care
• Upselling
• Applied Behavior Analysis
• Warehouse experience
Certifications and Licenses
driver's license
CPR/First Aid
Assessments
Call Center Customer Service — Familiar
July 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Work Style: Reliability — Proficient
June 2020
Tendency to be dependable and come to work
Full results: Proficient
Sales Skills — Familiar
November 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Work style: Reliability — Proficient
June 2020
Tendency to be dependable and come to work
Full results: Proficient
Elementary school classroom management — Proficient December 2019
Managing behavior in elementary school classrooms. Full results: Proficient
Building relationships for childcare providers — Familiar March 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Familiar
Customer service — Familiar
March 2021
Identifying and resolving common customer issues
Full results: Familiar
Direct care — Highly Proficient
January 2021
Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient
Early childhood development — Proficient
October 2019
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Home health aide skills — Proficient
October 2020
Providing care to patients in a home setting
Full results: Proficient
Retail customer service — Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Proficient
Front desk agent (hotel) — Expert
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Highly responsible and reliable Sales techniques
Food safety understanding Payment processing
Effective sales techniques Upbeat, outgoing and positive Cash handling
Contact this candidate