University Northridge Data Entry

Los Angeles, CA *****

ESTHER MENSAH

SKILLS

** *** -*** **** ***** - advanced WRITING/VERBAL SKILLS - Administrative duties- CUSTOMER SERVICE- Salesforce - PROJECT MANAGEMENT-Payroll Associate- ADP- microsoft office suite

-PATIENCE - PLANNING/ORGANIZATION - LEADERSHIP - EFFICIENCY- dedication

EXPERIENCE

Entertainment Partners - Assistant Paymaster

Nov. 2021- Present

● PROCESSING PAYROLL VOUCHERS HIGH VOLUME ( DAILY ) FOR TV/MOVIE EXTRAS IN CA, NY

● COMPUTING, PROCESSING, and VERIFYING BACKGROUND ACTOR’S PAYMENTS BASED OFF OF CONTRACT AGREEMENTS AND FEDERAL REQUIREMENTS

● RESOLVING SALESFORCE APPLICATION QUEUES AND MISSING PAYMENTS CLAIMS

● CALLING CLIENTS + EXTRAS TO RESOLVE PAYMENT ISSUES

● MAINTAINING CLIENT RELATIONSHIPS AND INTERACTIONS

● Managing deadlines and client portfolios

● Ensuring client satisfaction throughout the project

● USING MICROSOFT SUITE AND ADP DAILY TO INTERACT WITH CLIENTS FOR APPROVALS AND PROCESS PAYROLL IN ADDITION TO UPDATING W-2

● Analyzing and adjusting DAILY employee earnings & timesheets in ADP and ORACLE software platforms

● Researching, Updating, monitoring and solving Salesforce cases

● Process requests for earnings reports in ADP

● Processing adjustments for missing payments

● Following all security protocols and policies including masking SSNs, encrypting emails and maintaining

confidentiality with other reports/documentation

● Delivery of payroll edits to client in a timely manner

(48hrs)

Outsources License Network — Sales Representative

JUNE 2021- JULY 2021

● Performed routine data entry in Salesforce Application

● Performed routine data entry in Microsoft Suite and Google Suite

● Customer Acquisition and Customer Relationship

● Scheduling & Calendar Management with Google Suite

● Managed and communicated with clients for installations

● Provided assistance and support to other team members SITEMETRIC — DATA CONTROL OFFICER/Site Manager

● JUNE 2020 - OCTOBER 2020

● Performed routine data entry on site for clients and workers in the database

● Organized, monitored and recorded all data for clients

● Generated weekly reports

● Maintained client relationships on site

● Implemented COVID-19 and OSHA Security protocols for active construction projects

● Provided assistance to the Site Superintendent and building Owner by maintaining calendar management and directing on-site visitors

LOS ANGELES COUNTY — Volunteer POLL WORKER

FEB 2015- JUNE 2020

● Planning and executing voting site set up and tear down

● Leading and planning the execution of voter assistance with disabilities and language barriers

● Performed routine data entry and review for voters

● Generally assisting voters/ CUSTOMER SERVICE

● Providing services & information for a smooth voting process EDUCATION

West Los Angeles — Associates- Behavioral & Social Sciences CALIFORNIA STATE UNIVERSITY NORTHRIDGE - Bachelor's BA AFRICANA STUDIES MINOR QUALITY ASSURANCE & MANAGEMENT

HENRY HARVIN - TEACHING ENGLISH FOREIGN LANGUAGE

GOOGLE - Project Management Certification ( in progress)

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