Front Desk Customer Service
Resume:
CuRRICULUM VITAE OF LEBELLANG SEKOTOLANE
LEBELLANG SEKOTOLANE
BLOEMFONTEIN 9300
Cell: 073-***-****
E-mail: **********************@*****.***
SUMMARY
Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Resourceful and accomplished, with extensive office operations and personnel organization expertise. Focuses on driving productivity by leveraging strong front office management skills while maintaining effective working relationships with all team members and clients.
HIGHLIGHTS
Exceptional customer service
Cash handling
Conference and meeting room bookings
Superb interpersonal skills
Conflict resolution
Multiline switchboards
Outstanding Telephone manners
MS Office expert
Sales experience
Professional and neat
Reliable and resourceful
Outstanding interpersonal and communication skills at all levels
The ability to multitask and prioritize/organize work with high efficiency
PHUMZIKA GUEST HOUSE (BLOEMFONTEIN)
Managing front desk tasks for 11 rooms for a self-catering guesthouse
Recommend top dining and entertainment options for guests new in town
Greet all guest in a courteous and professional manner
Foster a strong working relationship with hotel departments
Responding to guest needs and anticipating their unstated ones
To ensure that special guests like disabled people, elderly and children receive personalized service
DURATION: MAY 2016-APRIL 2017
RANTSOARENG HOTEL GROUP (President Hotel, Ilanga Estate and Kloof Lodge)
Making reservations for clients who need accommodation using guest manager hotel System
Making quotations and reservations for clients who need conference, wedding and functions venues.
Planning for upcoming events with all hotel departments
Coordinating check ins to assigned rooms and check outs
Informing clients about hotel facilities including breakfast and dining options
Processing guest payments for room charges, food and beverage charges and phone charges.
Check rooms to verify vacancies post check out
Inspect room, damages and alert management about the issues
Request maintenance to fix non-working equipment’s
Supply all the rooms with amenities
Making orders for stock needed
Liaising with suppliers to order stationary and other office equipment
Deal with enquiries from all staff, students and visitors in a courteous and professional manner (face-to-face, over the phone and through email)
Printing, photocopying, laminating, binding, labelling and filing of documents
Maintaining accurate records of visitors and client activities
Act as the first point of contact to all staff, customers and members of the public
OTHER EXPERIENCES
Online bookings like NightsBridge, safari now, travel ground and booking.com
Experienced on guest manager and hotelier system.
EDUCATION
Senior certificate: at Head Start High School
Bachelor of Social work: National University of Lesotho
REFERENCES
MANAGER AT PHUMZIKA YGUEST HOUSE
Mpho Mokuinihi
PRESIDENT HOTEL
FRONT OFFICE MANAGER AT PRESIDENT HOTEL
Samantha Saayman
ILANGA ESTATE
GENERAL MANAGER AT ILANGA ESTATE
Werner Jouberts
FORMER GENERAL MANAGER AT ILANGA ESTATE
Erna Adlem
KLOOF LOGDE
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