Responsible and effective collaboration, communication, leadership and organizational skills. Knowledge of Health and ancillary insurance plans and carriers. Proficient in word processing programs and Excel, data entry and formatting spreadsheets.

*Fluent in Spanish.

PROFESSIONAL EXPERIENCE:

EMERSON READ & COMPANY INC. Westbury, New York 2007-Present Commissions Analyst 2007-2015 Benefits Administrator 2015-present

• Responsible for accurate data entry and performing regular system audits.

• Enter Carrier statements into system for accurate Broker monthly payment.

• Point person for problem solving for carriers and broker questions regarding monthly commissions.

• Able to create spreadsheets using macros to pull information from different sources.

• Record deposits and payments daily.

• Create and run AD HOC reports on CIA and Business objects. Benefits Administrator 2015-present with same above company:

• Provide internal staff with follow-up communication and approvals for Brokers on insurance plan changes and open enrollment issues.

• Facilitate insurance plan changes and ensure quality and turn-around times meeting ERC standards.

• Save renewal copies of insurance carriers to company’s shared drive and forward renewals to appropriate brokers and account executives.

• Day to day communications with insurance carriers, internal staff and broker question, ensuring new business, renewals and broker of record letters meet all standard requirements. Also, assisting with claims, billing issues and acting as a liaison between insurance carriers and internal staff. TDK ELECTRONICS CORPORATION Garden City, New York 2003 - 2007 Order Analyst

*Company was acquired by Imation on July 31 2007.

• Respond to consumers complaints, concerns and questions by way of electronic mail and telephone on a daily basis.

• Work closely with sales representatives and Marketing Department to ensure that products ordered by customers are properly produced and priced by warehouse.

• Ensure that products ordered by customers are shipped by warehouse in a timely manner in order to comply with deadlines imposed by customers.

• Determine whether invoices issued by carriers in connection with shipping charges are accurate and should be paid.

• Seek and collect reimbursement from carriers for products which were lost and/or improperly shipped.

• Process orders received by way of internet, electronic mail, facsimile and telephone. NUECES COUNTY APPRAISAL DISTRICT Corpus Christi, Texas 2000 - 2003 Calculation Clerk/Data Entry

• Responded to taxpayers’ inquiries on the classifications and taxes assessed to residential and commercial properties.

• Opened and closed building permits.

• Assisted appraisers at Review Board Hearings.

• Entered into computer various types of legal documents and data changes prepared with respect to both new and remodeled buildings.

MERCANTILE BANK/WELLS FARGO Corpus Christi, Texas 1996 - 2000 Operations Department Supervisor

• Supervised and corrected New Account Representatives’ entries of Individual Retirement Accounts, Certificates of Deposit and new accounts into banking system.

• Supervised wire transfers, as well as the filing of legal documents.

• Processed loan payments.

• Assisted in the proof department, mail room and charge back desk when needed. THE INTERNATIONAL BANK Corpus Christi, Texas 1992 - 1996 Supervisor of Drive Through Bank

• Supervised tellers working in the Drive Through Bank in all aspects of their work.

• Balanced Drive Through Bank vault and Automatic Teller Machine.

• Processed deposits, withdrawals and loan payments from commercial customers.

• Issued savings bonds, money orders and cashier checks.

• Assisted customers with safety deposit vault.

• Ordered supplies needed for Drive Through Bank.

EDUCATION

DEL MAR COLLEGE Corpus Christi, Texas 1990 - 1991

• Completed Principals of Banking I and Principals of Banking/Finance.

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