Csr Customer Service

Jasmin Sylvester

**** ****** **. *. ******, Al,**608 251-***-**** ******************@*****.***

Objective: "To use my skills in the best possible way for achieving the company's goals."

Education

Benton Cato Rain High School Mobile, Al, 36605

Honor roll

Perfect Attendance

3.8 GPA

Leadership Awards

Experience

June (2011)-October (2016)

CSR Cashier, Apparel, Fitting Room Phones, Jewelry Counter Walmart

●Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor.

● Enter register transactions accurately.

●Stock shelves, counters, and tables with merchandise.

●Ability to communicate professionally in person and by phone.

February (2014)-March (2015)

CSR Retail Support, Parts Advisor Sears Customer Care Network

●Attempts to convert inquiries to sales and recommends related add-on and/or promotional merchandise and services to increase profitable revenue

●Answers Member inquiries, and if applicable, connects the Member to appropriate department to provide the best resolution for the Member's needs

●Offers to order product for Members and places the order through Sears database

●Provides exceptional customer service

●Resolves customer complaints

●Handling inbound or outbound calls needing assistance with a previously placed part order

June (2016)- November (2017)

Apple Mac Plus Technical Support Apple IOS Technical Support Kelly Services Global

●Assistance with Mac computers, iPhone, iPad.

●Demonstrated knowledge and ability to remotely manage client systems

●Diagnosing and troubleshooting desktop system, printer and operating problems

●Consulting and instructing users on hardware and software questions/issues

●Install, maintain and upgrade equipment and its associated infrastructure

●Run diagnostic tests to isolate system problems and make recommendations for potential resolutions

●Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

●Experience removing viruses and spyware using various tools

●Identifies, researches, and resolves technical problems

● Responds to telephone calls, email and dispatched requests for technical support

● Documents, tracks and monitors the problem to ensure timely resolutions for customers.

●Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, phones, cell phones, PDAs, iPhones and iPad

November (2016) -(2018)

Admiral Hotel Barista/Hostess

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

Clean or sanitize work areas, utensils, or equipment.

Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.

Describe menu items to customers or suggest products that might appeal to them.

Order, receive, or stock supplies or retail products.

Provide customers with product details, such as coffee blend or preparation descriptions.

Receive and process customer payments.

Serve prepared foods, such as muffins, biscotti, or bagels.

January (2018)-March (2020)

Independent Housekeeping

Dusting and polishing furniture and fixtures

Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks

Maintaining a clean and sanitary kitchen area

Making beds and changing linens

Vacuuming and cleaning carpets and rugs

Sweeping/vacuuming, polishing, and mopping hard floors

Using any cleaning equipment such as vacuums, mops, and other cleaning tools

November (2020)- March (2022)

Continuum GBL (Chat) (Cox Cable Billing)

Answer billing questions

Correct customers billing issues

Provide customer support

November (2021)- Current

Productive-Pro Talent Acquisition LLC

Identifying future hiring needs

Designing job descriptions

Sourcing candidates through databases and social media

Conducting interviews

Filing paperwork

Skills

●Great communication skills

●Quick learner

●Self-Motivated

●Hard working

●Four Plus Years of Computer, Retail, and Cashier experience

●Trustworthy

●Very Reliable

●Great attitude

Contact this candidate