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Customer Service Accountant

April 25, 2022

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Ontario, Canada

Tel: +416-***-**** E-mail:


Highly experienced Forensic Accountant/Auditor/ AML and Financial Crimes Compliance professional seeking a challenging position in the Internal Control, Audit and Forensic Accounting sphere with a reputable employer where I can leverage on my familiarity with global regulatory expectations and my firm grasp in investigating suspicious transactions to achieve the investigatory, monitoring and compliance goals of the company.


oHighly experienced in AML/ATF Compliance, KYC/CDD, Internal Audit, Fraud Investigation, Prevention, Deterrence and Control, Sarbanes Oxley Act (SOX) implementation and COSO framework implementation.

oExperienced in Data Analysis, Report generation, Investigations, Research Proficiency, and a Team Player.

oExperienced Audit methodologies for both financial and non-financial audit assignments.

oKnowledge of a variety of reporting procedures, regulations, and law

oTechnology Proficient (excel, word, Visio (IBM Blueworks, Bizagi), ability to learn new software)

oPossess very strong written and verbal communication skills, proficient in Microsoft Office Suites like excel (VLookup, Hlookup, SumIFs, data validation, Pivot tables etc.)

oExperienced in interacting with C-suites executives

oExperienced in usage of Norkom, SaaS, Verafin and Mantas AML Monitoring tools

oExcellent critical thinking, analytical skills with ability to identify creative and effective solutions to complex corporate challenges across various projects simultaneously

oA quarterly trainer / facilitator on (1.) Fraud, Policy, and Procedures and (2.) AML /ATF Awareness Workshops.

oExperienced in the Canadian Credit Union Environment

Work experience:

Citi Bank Canada

Vice President, Internal Audit (Global AML Compliance) September 2021 to date

oDesign and conduct on-going monitoring, oversight, and assessment of Citi’s Key AML entities such as payment intermediaries (MSBs), Global wealth, Trade Finance, Senior public figures, Foreign Correspondent Banking, Foreign Missions Banking etc.,

oActing as Subject Matter Expert (SME) for bank-wide system enhancements and other implementation projects to ensure key compliance scenarios are captured vis-a-vis the transaction monitoring tool.

oMaintain and manage various deadlines on the compliance calendar including a variety of regulatory filings as required by each applicable regulatory body (FINTRAC, OCC, FINCEN, FRB)

oLead Internal Audit’s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, staff recruiting and development

oCoordinate periodic Audit Reviews (Quarterly business monitoring and biennial audits)

oProactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.

oEngaging different stakeholders across different departments to resolve compliance-related issues and in line with policies and procedures

oSupport and coordinate efforts in response to regulatory reviews, inquiries, surveys

oProvide compliance support relating to customer’s due diligence (KYC, EDD), sanctions screening, customer’s onboarding etc.

oProvide compliance support to operational departments with respect to regulatory related fund inquiries (funds to and from sanctions and high-risk countries)

oIdentify areas for continuous improvement within the compliance framework, including maintaining and updating policies and procedures and designing new compliance testing programs

oSupport all aspects of the Citi’s AML/KYC program from transaction monitoring to conducting risk assessments.

oSupport timely rendition of AML regulatory reports such as STRs, SARs, EFTI/EFTOs etc.

Rapport Credit Union, Canada

Chief Anti-Money Laundering Officer (CAMLO)/Chief Risk Officer November 2019 to September 2021

oSupervise the transaction monitoring team in the compliance ensuring time filing of suspicious transaction reports

oImplementing regulatory changes as they occur and impacting across various lines of business and enhancing controls for existing regulatory requirements

oKnowledgeable about Canadian banking regulation as it relates to different lines of business (LOB)/ retail consumer products like savings/chequing, termed deposits, mutual funds, credit cards, line of credits and other lending products

oActing as a risk assessment expert for the purpose of on-boarding of new products for the credit union

oEnsure accurate and timely delivery of independent compliance reporting of findings and recommendations to Senior Management, the Board of Directors and relevant regulatory body like FINTRAC

oDevelop and provide mandatory AML/ATF compliance training and awareness for the board of directors, management, and other staff members

oEnsuring that the policies and procedures of the union is up to date with FINTRAC guidelines

oAct as the subject matter expert and provide guidance on all compliance matters, customer’s onboarding, enhanced due diligence, new product enrolment and other issues relating to fraud, forensics, internal audit and control corporate governance and other operational banking issues pertaining to risk

oActing as the lead officer in respect of AML effectiveness audit (AML Monitoring and Testing) conducted by AML Shop

oPeriodic review of the Operational Risk Management program of Rapport Credit Union

oCoordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit’s work.


oSuccessfully completed the biennial AML effectiveness Audit with minimal exception, without fines or administrative penalties imposed

oSuccessfully managed the AML regime in a Credit Union environment, thereby creating the right AML culture and practices

oRevamped the member’s onboarding process, identifying critical exception and timely correction of same

oSuccessfully managed the AML/OFAC/Sanctions program in Rapport Credit Union

TD Bank, Canada

Consultant-AML Effectiveness Audit Review Project July 2018 to June 2019

oCarry out the planning and execution of the FINTRAC audits within the context of the Bank’s audit program

oWorking closely with other business units and corporate stakeholder groups to implement appropriate due

oTesting the sufficiency of the AML risk assessment of the bank as it relates to Products, geographical and customers alike

oTesting the AML culture and knowledge amongst staff

oTesting the adequacy of AML training,

oTesting the completeness and up-to-date nature of the AML policies and procedures of the bank

oTesting the knowledge adequacy of the officer designated as CAMLO

oReviewing both AML risk assessments and AML operations, such as alerts/cases recognition and closure

oTesting the adequacy of the on-boarding process of new customers

oPerform and support audits in the areas of finance, risk management, operations, and trading/treasury activities.

oFollow-up and performing validation of remediation activities to ensure control issues are effectively resolved

oStaying abreast of laws, rules and regulations impacting financial institutions and partnering with Corporate Compliance to ensure the regulatory risks are properly identified and mitigated with the business lines and ensuring that the changes are incorporated into the independent assessment process and implement best practices; drive change within the internal audit and the firm to strengthen the FINTRAC & OFAC framework.

oReport audit findings and make recommendations for correcting unsatisfactory conditions, improving operations, and reducing cost

oMaintain effective working relationships.

oEnsure that audit work conforms to Global Audit policies and procedures.

oPerform special reviews or projects if necessary.

Scotia Bank, Canada

Consultant, AML Internal Audit December 2017 to May 2018

oEvaluation of AML technology validations, Like Fircosoft, Content manager

oData integrity and management audits

oEnd-to-end AML audits and bringing out exceptions for correction purposes

oIdentifying Monitoring Gaps as a Result of TM and Sanctions Screening System Audit

oUtilize various AML technologies like Transaction monitoring tools (TM) like Factiva, World check etc., KYC and sanction screening to prevent some certain transactions from occurring in the bank

oReview of past audit reports to assess the efficacy of recommended implemented changes

oIn Preparation for FINTRAC or third-party effectiveness audit, I conduct:

oA full review of the company's AML compliance program manual

Testing of the company's AML Policy and Procedures

oCustomer Identification Procedure (CIP) review

oTransactional testing and evaluation

oPolicy updates by FINTRAC

oEvaluation of AML training

oEvaluation of automated monitoring systems and management information systems

HSBC Bank, Canada

Consultant, AML Investigations and Audit November 2016 – June 2017

oInvestigation of cases spooled from Level 2 officers to ensure that proper and extensive investigation has been done on the subject matter and making timely recommendations as to DNR- do not report or STR (filing a suspicious transactions report with FINTRAC) or de-marketing of the client is the activities of such a customer has a far-reaching negative consequence on the image and bottom-line of the bank.

oExperienced in the implementation of the Chinese money Circumvention Policy for the purpose of investigating suspicious transactions

oReviewed customer documentation including KYC information to cross-reference with account activity to ensure accurate risk levels have been assigned to the specific accounts held in the customer's name.

oStrong analytical skills in reviewing customer’s transaction dynamics as it relates to AML processes of Placement, Layering and Integration of fraudulent/crime proceeds

oInvestigation AML trends in Money Market products like Termed deposits, Mutual Funds’ Investments and Treasury bills in other to ascertain the sources and ultimate utilization of funds, the conductor of the underlying transactions, the complexity, and the financial institution where the funds were negotiated

oPerforms quality control review and validation of the investigations report submitted by Level 3 investigator

oPrioritizing validation of alerts/cases based on the sensitivity, risk associated and aging of the investigative report and alerts. Cases of high priorities includes UARs alerts, TM alerts, FIU and Fraud referrals, Correspondent Banking and SWIFT alerts, Legal orders, Investigations exchange from group affiliates

Zenith Bank Plc, Lagos, Nigeria

Deputy Manager, Corporate / Assurance Audit June 2010 to June 2016

Lead audit engagement teams both in the audit of branches, head office units and the bank’s subsidiaries (local and offshore). The audit is risk based and focuses on the following.

oEvaluates and provides reasonable assurance that risk management, control, and governance systems are functioning as intended and will enable the organization’s objectives and goals to be met.

oReports risk management issues and internal controls lapses identified to the audit committee and as well provide recommendations.

oEvaluate and report on branches, Head Office Units, and subsidiaries extent of achievement of business objectives and cost control in relation to plan and provide appropriate recommendation where necessary.

oEvaluates information security, associated risk, and the organization's readiness in case of business interruption.

oEvaluates regulatory compliance program with consultation from legal Unit and engages in continuous education of staff.

oPlan and supervise the audit of Branches, Head Office Units, and the Bank’s subsidiaries (local and offshore).

oDevelop audit programs for Team members on Head Office Units and branches.

oOrganize and hold audit exit meetings to discuss audit findings and internal control processes.

oReview and finalize routine audit reports of branches.

oReview of subordinates work and train Team Members on the job.

Zenith Bank Plc, Lagos, Nigeria

Deputy Manager, Investigation and Forensic Audit February 2007 to May 2010

oLed my team to perform Value for money audit and it reduced annual operating expenses over $497,000.00 because of planning and conducting a review of company-wide common area maintenance expenses by ensuring that WREN (wholly, reasonably, exclusively and necessarily) principles are maintained

oLed the team that successfully coordinated the AML/KYC remedial project aimed at updating a selected 2000 customer’s record across the bank within 6 weeks as against the 8 weeks originally planned

oPreparing reports on fraud loss metrics due to inherent risk and residual risk that had crystalized.

oInvestigation of cases of frauds, forgeries, cash shortages, overages and other forms of non-Compliance with bank’s policies and procedures

oConduct investigation into and render reports on cases bordering on environmental audits, discrete alerts and issues audit report for Disciplinary committee’s attention.

oInvestigation & resolution of customers disputes on bank charges & other complaints with a view to avert litigation where the bank is likely to be culpable.

oReviewing reports of suspected fraud to determine need for further investigation

oWhistle Blowing Management: Successfully managed the Bank’s whistle blowing portal. Investigate the cases so blown open, follow up to ensure resolution of reported cases and also ensuring that the whistle blowing non-retaliatory policy is implemented to encourage whistle blowing in the bank

oWriting disciplinary panel’s report that will be submitted for Management’s review.

oRelating with law enforcement agencies like EFCC (economic and other financial crimes Commission) NDLEA (Nigeria drug law enforcement agency) etc.

First City Monument Bank Plc, Lagos, Nigeria

Team Lead, Internal Control and Audit January 2006 – February 2007

oInvestigation of cases of frauds, forgeries, cash shortages, overages and other forms of non-Compliance with bank’s policies and procedures

oConduct investigation into and render reports on cases bordering on environmental audits, discrete alerts and issues audit report for Disciplinary committee’s attention

oInvestigation & resolution of customers disputes on bank charges & other complaints with a view to avert litigation where the bank is likely to be culpable

oReviewing reports of suspected fraud to determine need for further investigations Reviewed branch banking operations, provided senior management with proper operational analysis to aid management decision making on customer service excellence, cost control, asset management, income recovery, and effective operations procedures

oMonitoring and reviewing Branch’s General Ledger accounts (Expenses accounts, Risk Asset accounts, Clearing and cash account, Suspense accounts,) for any open items for resolution with process owners

oEnsured compliance with AML Act and KYC requirements/legislation at branch level and recorded Zero % sanctions ratings following regulatory inspections

oDaily monitoring of the activities of all branch’s Operations staff in other to ensure that customers

oare serviced in an articulate and courteous manner that is in tandem with the goals and objectives of the organisation

Standard Trust Bank Plc / United Bank for Africa, Lagos Nigeria

Senior Internal Auditor November 2001 to January 2006

oRisk Based Assessment: Performing Risk Based Assessment and Mapping for all auditable Units of Funds Transfer, Cash and Teller and Customer Service Units of the bank

oSupervised the audit team that identified over $500,000.00 in overpayments of accounts payables during review of freight payments

oEnsure the integrity of balances in the general ledger accounts such as Transit and Suspense accounts and other remittances accounts

oImplementation/monitoring of the various Anti money laundering/counter terrorist finance strategies and policies of the bank;

oProcess review-review of existing bank business processes, vis-a vis cash handling procedure, clearing process, account opening process, Know your customer (KYC) policies etc.

oConducted process walkthroughs and validation with business Subject Matter Experts (SME) whilst testing controls for design efficiency

oDocumented audit findings with appropriate evidence and held discussions with business units' management

oPrepared audit programs and updated standardized audit programs in line with changes in processes

oConducted follow up on queries arising from external auditors and regulators’ reviews; ensured documentation of appropriate support to facilitate timely close out

oBeing the Chief facilitator in Quarterly trainings to staff on Anti money laundering Issues, fraud and policy awareness workshops.

oImplementing and reviewing the COSO framework in order to achieve operational efficiency

oCollaborated with Senior Audit Managers and audit clients to plan and implement the quarterly review of business units

oLed teams on audit assignments, performed first level review and sign-off on audit work papers, provided coaching and both informal and formal feedback to junior team members

oReview of Head Office Operation Departments (Funds Transfer Unit, Cash &Teller, Customer Service Unit, Forex /Correspondent Banking, Treasury Operations/Treasury, Trade Services Department


The New York State of Certified Public Accountant

Certified Public Accountant (CPA) (membership Number: 1055250) 2020

ACAMS Certification

Associate Member, Association of Certified Anti-Money Laundering Specialists 2018

Seneca College, Canada

Postgraduate Certificate: Fraud Examination and Forensic Accounting 2018

Chartered Accountant – CA (ICAN)

Institute of Chartered Accountant of Nigeria - Oct 2005

Associate Chartered Accountant – CA (membership Number: 018637) 2005

Bachelor of Science, Accounting

Ogun State University, Ago Iwoye, Ogun State, Nigeria

Bachelor’s Degree – Accounting with Second Class Upper Hons 2000

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