Orlando, FL *****
**************@*****.***
LATOYA FIGUERO
OBJECTIVE
To obtain a position to enhance my customer service skills and expand my scope of professionalism.
EXPERIENCE
WALMART
2020-Present
Position: Customer Service
Duties include, but are not limited to:
Stocking and maintaining shelves according to proper level.
Performed research on new products that will benefit the company and fellow employees to achieve maximum efficiency and receive utmost customer satisfaction
Cash Handling
Reported all unsafe activities, situations, and potential hazards to immediate supervisors for the betterment of staff and company.
Constantly achieved 100% in regards to customer satisfaction
MCDONALDS
2014-2015
Position: Crew Worker
Duties include, but are not limited to:
Ensure food is properly handled and stored
Front end cashier /cash handling
Ensure areas were clean and free and kept up to company standards
with emphasis on customer satisfaction.
Handing all customer service related issues using superior professionalism and in accordance with the company’s policy and procedures.
Operated electronic POS (point-of-sale) using all forms of currency (cash, cards, check, etc.)
Maintained aesthetics of store ensuring that the exterior and interior of the store was above standard by delegating duties to achieve this goal.
Child Care
2012-2014
Manage and oversee children activities in absence of parents.
Design and create ideas to keep the children active and engaged.
Maintain a safe and healthy environment for the children in all aspects.
Ensure only authorized visitors entered premises in absence of parents .
EDUCATION
BOYS AND GIRLS HIGH SCHOOL
Obtained diploma
COMMUNICATION
I am comfortable with communicating efficiently and clearly to customers, staff, etc while maintain a friendly environment. Also comfortable with handling difficult and stressful situations where resolutions are necessary.
LEADERSHIP
I’ve used this experience and knowledge to maintain a positive team morale while implementing and enforcing the necessary policies and procedures.
REFERENCES
WILL PROVIDE REFERENCES IF NECESSARY