Customer Service Receptionist

Rosalinda Carabajal

619-***-****

**.*******@*****.***

Skills:

Friendly, professional, detail oriented, able to converse in English and Spanish. Working knowledge of anatomy, physiology, infection control and specimen processing. Special talent for instructing patients and calming their anxiety. Skilled in multitasking, customer service, reliable and punctual and performing administration duties associated with position. Education:

Pima Medical Institute Phlebotomy Refreshers Course 2017 American Red Cross Phlebotomy Certification 2008

Pima Medical Institute Phlebotomy Certification 2007 Pueblo High School General Diploma 2004

Work Experience:

Banner Health 2020-Present -Phlebotomist

• Greeting and identifying every patient

• Preformed 40-70+ blood draws per shift specializing in adults/covid patients with 99% accuracy

• familiar with test name terminology, add on tests, scheduling tests (Routine/STAT/ESTAT/Time Studies)

• special handling of specimens

• knowledge of pour-offs of body fluids and preparing Pathology Tissues.

• Send Outs for Microbiology, Test Management, Virology and Chemistry; multi system Specimen check ins

• Dispatching 1-2 times per week, delegating tasks for on shift Phlebotomists, receiving phone calls and Lab Communications from on shift Physicians and Nurses for test status, results, add-on tests, canceling or scheduling tests.

• Receiving and processing specimens to correct location for testing. Ansible Government Solutions 2019-2020 (Contract employee at Veteran Affairs Hospital)

• Greeting and identifying every patient

• Preformed 50-140 blood draws per shift specializing in geriatric patients with 99% accuracy

• Managed outpatient draw station for last hour of shift

• Communicating with providers and laboratory staff to reduce redraw rates Oschmann's Employee Screening Services 2018 - 2019

• Greeted each client, signed in for appropriate department completed duties as receptionist

• Collected DNA for testing

• Performed Drug and Alcohol Testing in forms of urine, blood, hair, saliva and breath alcohol

• DOT screening certified

• Assisted MRO inputting results into database

• Closing responsibilities, disinfecting, restocking, locking building and setting alarms Coco’s Bakery- San Diego, CA

Waitress 2011 - 2017

• Greeted customers and facilitated seating.

• Provided food and beverage service,

• Ensured that guest’s orders were prepared according to the menu and they’re specific requests.

• Addressed guest’s questions and concerns to ensure a positive experience.

• Accept payment in cash and credit cards

Can provide references upon request.

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