Service Patient Customer
Resume:
Zell M Steward
**** *************, *******,** *****
************@*****.***
Summary Of Qualifications
25+years of providing excellent customer service
Congenial and enthusiastic contributor and supporter of team goals Knowledge of office practices and procedures Knowledge of insurance managed care guidelines
Ability to prioritize and multitask
Education and Training
Delgado Community College August 2010-12
Memphis Technical School May 2005-06
Warren Easton High School August 1980-83
Certifications
CPR 2020-2022
Crisis prevent and Invention 2021-2022
Medical Terminology and coding 2005-2006
Skills
Meditech, ECW, Outlook, Hyland software, Epic, Kronos, Microsoft word, Excel, AvaSys, Healthstream, OLN, etc.
Experiences
Patient Access Rep Ochsner Health System October 2016-present Effective verbal and written communication skills clearly and professionally Ensure demographics are accurate and complete Obtain clinic and radiology authorizations
Scans medical documents
Schedule specialty office and infusion visits, diagnostic testing, vaccines and labs Great organizational, time management and conflict resolution skills Patient Safety Attendant (Sitter) (PRN-2018-present) (Ochsner shared position)
Provides patient care with continuous observation in collaboration with a licensed nurse
Monitor the patient's health and behavior status by charting hourly activity on the flowsheet in AvaSys
Responsible for preventing elopements, captivating IVs and tubing Communicate effectively to prevent falls
Customer Service Rep Tulane Medical Center February 2004-October 2016 Clerical skills and exhibit technical knowledge of healthcare insurance benefits, referrals, authorization processes and billing regulations Scan medical documents
Balance daily cash drawers and deposits
Ability to work collaboratively with other departments Uber driver July 2016-November 2018
Greeting customers with a welcome smile
Provide individual travel accommodations
Thank customers for choosing the company's service Patient Access Registrar CHOA July 2000-December 2003 Multispecialty clinic, emergency room and MRI dept Greet patients, family, caregivers and staff
Obtained patient demographics for office visits, diagnostic testing, emergency room visits
Collected co-payments, insurance deductibles for radiology testing Responsible for obtaining insurance verifications and authorizations Scheduled outpatient appts, with having polite and pleasant phone etiquette Strong administrative and organizational skills
Trained other employees to become effective, productive and being accountable for duties (To always maintain great work ethics)
Customer Access Registrar Tulane Medical Center January 1992-July 2000 Greet patients, family and staff
Collect accurate demographic information, office visits co-payments Verifying insurance benefits, incoming referrals, authorizations Scan medical documents
Balance daily cash drawers and deposits
Scheduled office visits and diagnostic testing
Collaboratively coordinated other specialty appointments with outside organizations
references upon request
Contact this candidate