Ranata D Clark

San Francisco, CA

415-***-**** / Email: adqv5i@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• More than 3 years of experience in urgent care, Medical Administration, Support Assistant and Clerical

• Experienced in computer program such as Excel, Microsoft word, PowerPoint, outlook

• Possess excellent communication and active listening skills, ability to lead and problem-solve

• Obtained Certicate in Medical Billing and Health Information Technology WORK EXPERIENCE

Medical Support Assistant

Veteran’s Affairs Medical Center, San Francisco, CA March, 2020 –February, 2021

• Maintained and updated patient records manually and electronically, opened files for new patients and verified patient insurance.

• Answered phone calls, emails, delivered messages to staff and assisted Doctors with patient care.

• Collected and documented patient basic health information such as height, weight & vital signs.

• Tracked inventory, ordered supplies and assisted with maintaining employee time sheets and records. Medical Receptionist

Golden Gate Urgent Care, San Francisco, CA November 2015–December 2018

• Responsible for greeting patient professionally both in person and on the phone.

• Optimized Provider Schedules and Patients satisfaction with efficient scheduling.

• Verified patient financial record and collected charges while filing & expediting 3rd party claims.

• Maintained office inventory and equipment by anticipating supply needs & requested orders. Desk Clerk

Tenderloin Neighborhood Development Corporation, San Francisco CA April 2015–November 2018

• Checked in customers using computer programs, equipment and provided directions to guests.

• Informed customers of on-site amenities and any relevant information needed.

• Managed disturbances and compiled incidence reports and maintained building logs.

• Handled and resolved guest complaints and recorded and reserved appointments for customers. Receptionist/Assistant Registrar

San Francisco Paramedic Association, San Francisco, CA August 2007–October 2010

• Received, reviewed and processed incoming registration forms from Registration Department.

• Directed calls to appropriate and collected completed assignment after each course.

• Reconciled daily transactions and aided students with registration questions and concerns.

• Resolved customer issues and answers questions to ensure a positive customer experience.

• Coordinated paperwork for on-site and off-site courses. Receptionist

Crump Insurance Services of San Francisco, San Francisco, CA December 2002–July 2006

• Typed all correspondence for the president of the company and

• Directed all switchboard calls to appropriate staff.

• Processed incoming and outgoing packages, mail and faxes. Ordered supplies and stocked kitchen. Reconciled Surplus Lines filings monthly and assisted in monthly closeouts for insurance policies. EDUCATION & TRAINING

Medical Administrative Assistant (AA degree program), Ultimate Medical Academy, Clearwater, FL In Progress Medical Biller Certificate, Medical Assisting Program, City College of San Francisco, San Francisco, CA 2016 HIT Clerk 1 Certificate, Medical Assisting Program, City College of San Francisco, San Francisco, CA 2014