Customer Service Representative

MARIA CONCEPCION A. NIEVA

*** ******* *****

Pearl City, HI 96782

Cell Phone # 312-***-****

E-mail Add: *********@*****.***

Summary of Qualification: Extensive experience in the BPO industry, specifically in Customer Service and Quality Assurance and Operations. Handled lines of several businesses such as travel, communication and education. Knowledge in using excel, word and power point applications. Worked my way up from the ranks to being an Operations Manager before migrating to the US in 2018.

Employment History:

1. Kama’aina Healthcare Services, Inc., Iaea, HI. Service Supervisor, IDD Dept. January 15, 2020 – present.

2.O'HARE VENTURES II LLC., O’hare International Airport, Chicago, Il, Cashier/Food Handler/Barista from August 2018-December 2019.

3.Acumu Corp. (formerly Tootir Consultants Phils. Customer Care and Sales Representative from April 2013- July 2018.

4.West of L.A. (Green Business Coalition, Outbound Sales and 3rd party verifiers. Operations Manager from January 11-June, 2010

5.Ace-Global Contact Solutions, Inc. Sprint (collections)

-Senior Supervisor, January – December 2009

-Production Supervisor, September 2008 – January 8, 2009

-Quality Analyst, May 12-August 20, 2008

6. Teletech Customer Care Management, United Airlines (General Reservations/OAMPI)

- Quality Specialist – March 26, 2006 – May 9, 2008

- Customer Service Representative, General Reservations – October 2005 – March 25, 2006

Education:

University of Santo Tomas

Bachelor of Commerce Major in Business Administration (1984-Graduate)

Personal Information:

Date of Birth: January 1, 1963

Place of Birth: Manila, Philippines

Civil Status: Single

Note: Job functions available upon request.

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