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Private Investigator Customer Service

Location:
Winter Park, FL
Posted:
April 23, 2022

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Resume:

Dorothy L. Odie

**** ****** *** ******

321-***-****

adquyz@r.postjobfree.com

LICENSED SECURITY OFFICER

Profile

Possess solid computer skills.

Build rapport and assist customers

Take responsibility for solving customer issues in a timely fashion with satisfaction with a sense of urgency.

Follow up on issues to ensure that they are resolved.

Motivated professional with great interpersonal and enterprising skills

Ability to managed people and projects by setting standards, assigning and delegating tasks

Uses De-escalation skills to respond effectively in crisis intervention

Synopsis of strengths

5 Years experience in a performance driven environment

Ability to overcome objections and offer alternate solutions

Self motivated with the ability to work independently in a driven environment

Proven ability to juggle multiple duties and prioritize

Certificate of Completion for Florida Class D Security License

Employment History

Private Investigator

10/2012 - Current

Bill Perry

Margate, FL

Covert surveillance

Conducts Interviews

Conducts Background checks

Locates, Skip tracing, and Marketing

Security

07/2008 - 03/2009

Allied Barton

Tampa, FL

Job duties were customer service, greeting the customers, students, employees

Visitors and contractors. observing and reporting any unusual incidents, giving access to building

Classrooms, opening doors to offices, patrolling exterior and interior of property, and documentations on daily journals.

Security

01/2007 - 07/2008

Guardsmark

Tampa, FL

Job duties including monitoring traffic entering and exiting property, checking the Identification of

visitors, contractors and employees making sure before giving access, each person has proper

I. D. authorizing them to be in the buildings as well as on property.2) assisting company employees in completing their inventory on company products, when ending there shift three

(3) monitor all perimeter of the property for hazards, observing, reporting and documenting on daily reports

Security

10/1996 - 04/2007

Wackenhut

Tampa, FL

Operated security desk in monitoring cameras (12) movement of persons in the building as well as outside on property.

Responsible in making sure that people entering the building as been authorized to be there.

Received incoming telephone calls and transfered them to the correct departments.

Education History

Completion Date

Issuing Institution

Location

Qualification

Course of Study

05/2013

Allied Barton Security Services

Deerfield Bch, FL

Vocational School Certificate

Security Officer Training D License

Completed class D security class

12/2012

Private Investigator Training Institute

FL

1 Year of College or a Technical or Vocational School

Investigator

02/2010

Florida Career College

FL

Bachelor's Degree

Medical Office Administrator

02/2006

Learey Technical

FL

2 Years of College or a Technical or Vocational School

Microsoft Office Specialist

Diplomas in customer service, microsoft word, intro excel, intro power point, data entry

Certifications

Certification Title

Issuing Organization

Completion Date

Expiration Date

Private Investigator

Private Investigator Training Institute

06/2013

CPR/First Aide

11/ 18/2008

09/2008

11/2009

Florida Security(D) License

State of Florida

10/2006

08/2010

Microsoft Office Specialist

Learey Technical Center

03/2002

Alphanumberic-10 key skill

Learey Technical

03/2002

Data Entry

Learey Technical

03/2001

Customer service program

Learey Technicial Center

10/1999

Customer service Program

Learey Technical Center

02/1999

References Available Upon Request



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