Medical Aesthetician/ Customer Service Leader

Kristin Wegmann

Humble, TX ***************@*****.*** 248-***-****

PROFILE

I’ve worked in customer relations for more than a decade, supporting global skincare brands and Texas-based medical professionals. Never short on creativity, I’m passionate about providing superior service and tailoring my approach to specific client needs. I have the ability to quickly and efficiently adapt to the changing demands of the work and client demands, whether in person or virtually

EMPLOYMENT

Lead Medical Aesthetician, Customer Service Leader, Humble Dermatology, Humble, TX 09/2021 to present

-Lead Medical Aesthetician and Laser Technician responsible for treating Dermatology patients with Medical Laser Treatments based on skin type and skin disorder(s)

-Onsite Laser Specialist for skin care treatments using Cutera Xeo Laser, Fraxel, Cutera TruSculpt ID, Clear and Brilliant, RF Infini Microneedling, Hydrafaical, Medical Grade Chemical Peels

-Performing initial client assessments and analysis to begin appropriate treatment process. Clients also referred by Dermatologist for appropriate skin care treatment based on Dermatology Consultation.

-Maintaining individual patient records using onsite electronic patient charts and patient portal according to policy

-TeleHealth and Phone Consultations

-Follow HIPPA policies and procedures

-Certified product knowledge professional for Revision Skincare, SkinCeuticals, and EltaMd

-Assisting in creating Social Media advertising to increase new and existing patient flow

Owner/Medical Aesthetician, Customer Service Leader, Lux Beauty Bar LLC, Humble, TX 01/2021 to present

-Owner and Founder of Lux Beauty Bar, responsible for providing outstanding Aesthetic Services to valued clients

-Certified Medical Aesthetician and product knowledge professional

-Performing skincare procedures including Microneedling, Chemical Peels, Dermaplaning, Microdermabrasion, and Medical Grade Facials

-Grow Company through social media advertising, online and phone consultations, client referrals, and destination specialized skincare parties

-Obtaining relationships with outside skincare companies for sales and advertising

-Retention of current clients as well as obtaining new clientele through referrals and advertising

-Follow OSHA regulations and safety guidelines

Virtual Beauty Consultant/Skincare Expert, Verier, May 2020 to November 2020

-Online Skincare consultant responsible for representing Verier and affiliate International skincare companies

-Provide expert analysis of online clients to offer specialized skincare routines and recommend specific skincare products

-Meet Quarterly Sales Goals through online sales and customer retention

-Adhering to daily client online consultations in a timely fashion

-Responsibility of attending specific online trainings, company meetings, and national zoom calls

Medical Laser Aesthetician, Customer Service Leader, Crave Medspa, Houston, TX 06/2017 to 06/2020

-Onsite laser specialist for skin care treatments using Cutera Xeo Laser, Candella Laser

-Certified product knowledge professional for PCA Skin, Coolsculpting, Hydrafacial, Skin Pen.

-Performed initial client assessment and analysis to begin appropriate treatment process.

-Managed front desk personnel and training to ensure impeccable customer service.

-Maintained client records and outreach to build portfolio and meet quarterly sales goal.

-Provided outstanding service to each client and tailored programs to their specific needs, offering specifications based on individual needs.

Medical Laser Aesthetician, Customer Service Specialist, Helios Medspa, Tomball, TX

04/2016 to 6/2017

-Spearheaded marketing initiatives and client outreach.

-Wrote and manage copy for social media.

-Performed initial client assessment and analysis to begin appropriate treatment process

-Assisted in creating digital marketing material and advertising to increase new patient flow

-Onsite product knowledge specialist for Cutera Laser IPL and LHR treatments, medical peels, and Skin Pen treatments

-Vivier Pharma Skin Care Ambassador responsible for the sale of appropriate Vivier products to clients

-Maintained customer database and provided top-level customer service to answer client inquiries.

Medical Aesthetician & Laser Technician, The LifeSpa, Humble, TX

07/2014 to 04/2016

-Leader in customer service initiatives and performing daily marketing outreach of spa services.

-Responsible for continuing education and extensive knowledge and experience with a wide range of medical spa services and maintenance.

-Partnered with business partners on key product initiatives to drive spa results and ensure optimal customer experience

-Performed initial patient assessment and analysis to begin appropriate skin care treatment.

-Vivier Pharma Ambassador responsible for the sale of appropriate Vivier Products.

Executive Assistant, Remote Customer Service Leader, Megan Zatko Styling, San Francisco, CA

2/2012 to 5/2014

-Served as initial point of contact for all new client inquiries and vetted them to identify their needs and assess which sales package best suited them.

-Maintained database of prospective clients and built current client portfolio.

-Wrote and managed copy for social media, website and blog.

-Managed office, including client billing, scheduling, other tasks as needed.

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