Customer Service Front Desk

Ebony Jones

Summary:

Ebony is an experienced professional with a strong background in Customer Service. In her experience, she handled about 100 inbound and outbound calls a day. She answered calls and made observations while developing stabilization plans or making referrals to services and resources. Additionally, she coordinated, prepared, and maintained required charting and documentation on time. She is local and available to join ASAP.

Education:

Computer Programming

J. Sergeant Reynolds Richmond, VA

GED

Professional Experience:

Customer Service Specialist

Verizon, Richmond, VA 2009 - Present

Answering calls and observations while developing stabilization plans or making referrals to services and resources.

Answered an average of 100 inbound and outbound calls on a busy day

Provide crisis intervention services to patients who are a danger to themselves or others.

Monitor a patient's treatment progress and keep track of his or her mental status.

Write records and keep all patient interactions for daily progress and ongoing stabilization status.

Customer Care Unit

YES Inc., Richmond, VA 2009 - 2010

Conducted comprehensive assessments for mental health treatment

Provided individual and group counseling for clients with co-occurring disorders.

Developed relationships with representatives in other agencies to support individuals in attaining services

Participated in daily debriefing sessions, weekly supervision, department-wide agency meetings

Coordinated, prepared, and maintained required charting and documentation on time

Developed individualized treatment plans with measurable goals and objectives

Call Specialist

AES of Virginia, Inc., Richmond, VA 2007 - 2009

Actively supervised 6-12 at-risk youth in a therapeutic environment daily

Enforced behavioural modification program, provided crisis intervention as needed

Provided case management to include weekly contacts etc

Updated treatment plans and clinical case reviews

Front Desk Specialist

Young Women's Outreach Center, Kinston, NC 2005 - 2007

Provided individual counselling to youth, provided guidance and role modelling to at-risk youth

Ensured that program services and activities were facilitated daily,

Customer Service Specialist

Southwood Medics, Richmond, VA 2003 - 2005

Interviewed prospective residents, Reviewed all paperwork monthly

Prepared all eviction notices through the local Sheriff's Department

Attended all court sessions that were related to evictions

Actively managed 1,286 units, Processed applications by obtaining credit reports, employment verifications, and prior rental history

Maintained tenant files

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