Flight Attendant Customer Service

professional summary

skills

work history

RONNETTE LOPEZ

**** ****** **** **, ********** NC 27406(C) 305-***-**** *************@*****.*** A natural leader with a passion for team building and promoting positive company morale. I have a superb work ethic and a desire to succeed. I am a model employee revered by all of my peers. Customer service orientated

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Adaptive team player

Effective time and resources manager

Accountable and efficient planner

Professional and mature

Dedicated team player

Accounting familiarity

Works well under pressure

Maintains confidentiality

Flexible

Articulate and well-spoken

Goal setter

Accurate and detailed

May 2015 - Current

Miami, FL

Customer Service Representative

Delta Airlines

Brief passengers according to company and air governing authorities requirements Greet passengers and verify tickets

Address passengers' concerns about delayed and canceled flights and resolve the issue through rebooking and accommodations

Sell tickets and process ticket changes

Check-in and process passengers daily

Meet and dispatch flights

Verify passengers information

Comply with all Governmental Authorities as per FAA, Homeland Security, and the Department of Transportation

Promote upgrade options to customers

Collect and report all cash transactions

Promote the safety, comfort and welfare of passengers Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Provide an elevated customer experience to generate a loyal clientele Routinely answer customer questions regarding services and fees Greet customers and determine what each customer wanted or needed Investigate and resolve customer inquiries and complaints in a timely and empathetic manner Add new material to file records and create new records Trained on opening and closing of various aircraft's doors Oct 1994 - May 2015

Miami, FL

Customer Service Representaive

Bahamasair

Greeted passengers, verified tickets and directed passengers to assigned seats. Addressed passengers' concerns about delayed and canceled flights and resolved the issue through rebooking or accommodations.

Served as a relief Supervisor and Manager when either was absent from post. Sold tickets and processed ticket changes.

education

Check in passengers.

Complied with FAA, Homeland Security and the Department of Transportation. Solicited customer feedback and resolved any issues that passenger was uncomfortable with. Promoted the safety, comfort and welfare of passengers by advising rules pertaining to safe air travel. Checked air cargo against documentation to identify and resolve any discrepancies. Assisted with the Safety Risk Management (SRM) process. Calculated the aircraft weight and balance, performance and fuel requirements. Maintained air-to-ground and point-to-point radio contact with aircraft commanders. Answered telephone calls by addressing customer inquiries and solving problems due to booking errors or irregular baggage reports.

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems as expediently as possible.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Collect company revenue and close out sales each day. End of day closure of station when serving as relief manager. Aug 1989 - Oct 1994

Nassau, Bahamas

Flight Attendant

Bahamasair

Announced and demonstrated safety and emergency procedures. Briefed passengers according to company and FAA requirements. Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.

Complied with customs, immigration and cabotage laws on international trips. Ensured the passengers needs and expectations were met throughout the flight. Managed all systems and situations affecting the flight while preserving passenger comfort, safety and well being.

Administered first aid to passengers in distress.

Supervised unaccompanied minors during flights.

1984

Nassau, Bahamas

High School Diploma:

St. Augustine College

Office Administration coursework which entailed Shorthand and Typing Office Administration coursework in Business Math

Miami, FL

N/A:

Miami Dade College: College Prerequisites

4.0 GPA

Certificate of Completion in Accounting 1

Certificate of Completion in Intro to Computer

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