Corporate Manager Customer Service

Paul-Andreé Grinnage

**** ***** *** #****, *******, VA – 301-***-**** – *********@*****.***

Multi-unit managerial professional with over 20 years of experience in retail management seeking long-term opportunities for growth and advancement.

Professional Experience

Assistant Vice President Senior Manager II March 2019- Present

PNC Bank Northern VA. and D.C.

Reference: Isaac Harvey Phone: 202-***-****

Driving sales and customer growth involving accounts, investments, and activities through my team.

Overseeing operations of 15 locations and 60 people.

Providing sales and service boost in lower performing locations through coaching, leading by example, and teaching long term skills and strategies.

Working with managers on leadership skills, hiring “A” caliber employees and overall retention. Working to improve the overall environment for the employees.

Creating and implementing new onboarding personnel standards for managers to follow.

Reviewing and managing profit and loss statements for opportunities to support multiple locations and diversifying accounts.

Developed and implemented marketing strategies to increase customer traffic and account growth.

Area Manager, Team Leader, Field Leader Oct 2015– Jun 2018

Chipotle Mexican Grill Northern VA.

Supervisor: Aman Sahota Phone: 703-***-****

Directed, mentored and drove performance of over 225 employees in areas of hospitality, leadership development, food safety, and marketing strategies.

Grossed over $24 million annually from nine different restaurants.

Planned and lead weekly meetings creating action steps and systems to drive positive results.

Ensured customer satisfaction and loyalty by effectively responding to different customer situations and effectively driving different marketing strategies through my teams. (Fundraisers, promotional days, law enforcement appreciation days, etc...)

Acted as the human resource generalist and specialist for 70 plus locations. This included terminations, recruiting, creating succession plans, performance counseling, writing and reviewing employee reviews and enforcing policies.

Developed the food safety standard operating procedures for 70 plus locations to drive excellent food safety practices in the sub-region.

Store Manager Apr 2010 – Oct 2015

Food Lion Waldorf and La Plata MD.

Reference: Kelvin Grant Phone: 301-***-****

Consistently exceeded weekly and monthly sales goals. (Grew weekly sales from $115,000 to $175,000.)

Forecast business trends, planned and lead weekly meetings creating action steps to drive positive results.

Ensure customer satisfaction and loyalty by effectively responding to different customer situations and effectively driving different marketing strategies. (Car shows, military and law enforcement appreciation days)

Plan vendor and employee events/ meetings to encourage effective communication between the two to drive sales growth and better business relations.

Perform store audits, checklists, employee reviews and performance counseling.

Managed seven department heads and 60+ employees in areas of employee development, food safety, customer service, operations and marketing strategies.

Assisting the Regional Director in hiring and recruiting new managers for 20 stores.

Effectively keeping the region informed of new competition information.

Overseeing ordering, maintaining in stocks and correct inventory levels throughout the store.

Branch Manager, Regional Corporate Manager, Area Manager Jan 2001- Mar 2010

Enterprise Rent-a-Car, Southern MD.

Supervisor: Ewan Campbell, Regional VP Phone: 301-***-****

Lead and drove performance from as many as 280+ people as the Regional Corporate Accounts Manager and 45+ people as the Area Manager of Southern Maryland.

In one year grew operating profit from $400,000.00 to 1.4 million as The Area Manager.

Consistently met and exceeded goals for business growth and employee development.

Managed 6 locations in areas of employee development, underwriting, employee onboarding, customer service, operations and marketing strategies.

Processed extensive legal documents, contracts and time sensitive correspondence monthly.

Oversaw planning and assumed responsibility for all 1000+ vehicles and 300+ accounts in Southern Maryland.

Cross-trained and performed Human Resources task for over nine years including interviewing, recruiting, sensitivity training, performance reviews, policy writing, dealing hypersensitive situations/ materials and problem solving.

Managed and collected account receivables weekly from 300+ accounts.

Ensured customer satisfaction and loyalty by effectively responding to different customer situations and successfully driving different marketing strategies.

Achieved professional milestones and qualifications in minimal time. Including nine consecutive months as the top Regional Corporate Accounts Manager in the Washington D.C. group. (Third overall in the entire company)

Learned and performed branch audits, checklists, employee reviews and processed documents for excellent and poor behavior.

Reviewed and addressed pay plans and payout for all commissioned and hourly employees in Southern Maryland.

Sales Associate, Assistant Manager, Store Manager Aug 1998- Jan 2019

Kay Jewelers (Signet Jewelers Limited) VA. and MD.

Reference: Joy Tabungar Phone: 240-***-****

Provided customer assistance and sales support.

Consistently met and exceeded daily and monthly sales goals.

Promoted to Assistant manager in only five months and took a leadership role as the training manager of all new hires in the area. (Landover MD. to Salisbury MD.)

Helped the growth of profits in four different high volume $3.5 million stores.

Organized different sale events to increase profits and customer loyalty.

Utilized loss prevention techniques and technology to prevent theft.

Initiated an effort with corporate to update computer systems in Southern Maryland to record inventory more effectively and prevent shrinkage.

Education

Bellevue University, BS in Business Management Conferral: March 2021

Bellevue, NE

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