Health Worker Customer Service
Resume:
Shelia Neal
Community Health Worker
Fort Worth, TX 76112
**************@*****.***
A highly-organized Registered Certified Administrative Health Assistant and Certified Community Health Worker seeking a position within a medical clinic. Authorized to work in the US for any employer
Work Experience
Patient Navigator
Tarrant County Public Health/PMC - Fort Worth, TX
June 2020 to September 2021
Assisting patients with enrollment to medication assistance programs. Providing community resources such as organization that provide rental/utility assistance. I coordinate transportation for medical appointments. My functions is the liaison between patient and community. Front Office Coordinator
Dr. Durga Mekala - Arlington, TX
June 2020 to June 2021
Community Health Worker for Tarrant County Public Health. Current employer. Also from 10-2017 to 06-30-2020, AIDS Outreach Center as a Peer Advocate. Currently in school pursuing my BS in Public Health Education/Social Worker( will transfer to Tarleton State University, Fall, 2022. Completion of AA in Mental Health & Human Services Spring, 2022. Peer Advocate
AIDS Outreach Center - Fort Worth, TX
October 2017 to June 2020
Supporting those clients without a voice. Buddying with the newly diagnosed, those resistant to care and those lost to care. I attend medical appointments with clients if requested. Provide assistance with anything and everything to help prevent or eliminate barriers. And just provide support when needed. Instructor
I.T.S. Academy - Irving, TX
January 2014 to July 2014
Preparing students for State Board Examination thru theory and practicals. Instructor
Ogle School of Hair Skin - Fort Worth, TX
April 2010 to January 2012
Instructor
I.T.S. Academy - Arlington, TX
January 2008 to May 2010
Master Stylist
Regis Hair Salon - Fort Worth, TX
August 2005 to May 2008
Clinical Unit Coordinator
St.John's Hospital & Health Center - Santa Monica, CA 1979 to 1988
Education
Diploma in Medical
Arlington Career Institute - Grand Prairie, TX
April 2014
Skills
• ECW Electronic Health Records (3 years)
• Medical Receptionist
• Medical Scheduling
• Medical Office Experience
• EMR Systems
• Insurance Verification
• HIPAA
• Medical Records
• Patient Care
• Office Administration
• Anatomy Knowledge
• QuickBooks
• Medical Terminology
• Experience Administering Injections
• Hair Styling
Certifications and Licenses
Certified Medical Office Specialist
April 2014 to December 2016
Community Health Worker
March 2017 to March 2023
Community Health Worker, works closely with the Providers and clinical staff to assure patients receive adequate medical assistance.
Additional Information
Highlights of Qualifications
• Experienced in customer service via telephone and/or in person with a sensitive, caring, and professional attitude toward staff and patients.
• CPR certified and proficient in Electronic health records
• Certified medical front office professional
• Experience in multi-tasking and being highly organized
• MediSoft certified
Medical Skills and Abilities:
• Prepared patients for physical examination and x-rays • Record patient's weight, pulse and respiration levels
• Taking patient's temperature • Monitored blood sugar
• Taking patient's blood pressure • Provided urine analysis testing Administration:
• Scheduled and confirmed patient diagnostic appointments
• Answered telephone and directed calls to appropriate staff
• Greeted patients and visitors, assess purpose of visits and refer to appropriate staff
• Ordered office supplies and maintained inventory
• Transcribed recorded messages, practitioners' diagnosis, and recommendations into the patients' medical chart
• Operated office equipment including: voicemail messaging systems, computers, faxes and copiers
• Proficient in Microsoft Word, Excel, and QuickBooks
Contact this candidate