Hr Assistant Customer Service

Sofia Cabrera

*** **** ****** • NORTH BERGEN, NJ 07047

PHONE 201-***-**** • E-MAIL ******@*****.***

EDUCATION

● Florida Coastal School of Law Jacksonville, FL August 2011 – May 2012

● Rutgers University Newark, NJ Bachelor of Arts - 2009

● High Tech High School North Bergen, NJ September 2001 - June 2005 WORK EXPERIENCE

● TRI Operations Coordinator, New York, NY, May 2018 – Present Responsibilities include Administrative work, working closely with our Barcelona team on a daily basis(sometimes requiring an earlier start and later end time than other team members), logging submissions in a web-based log called LaRambla powered by OKTA, communicating with our compliance and accounting teams to ensure policies meet compliance standards and are paid for, transferring and issuing NBILs from VRIs, updating and compiling binders, checking and ensuring that subjectivities are met to issue a policy, issuing policies, creating policy numbers, creating and issuing invoices, being a liaison between underwriters and brokers, working with HR to ensure attendance in the office, and many other tasks

● Paralegal/HR Assistant/Marketing Assistant, The Ginarte Law Firm, Newark, NJ, February 2015 – April 2018

Responsibilities include clerical work, drafting and submitting client intake forms, screening intake calls, scheduling clients to meet with attorneys and partners, opening cases, screening potential interviews, scheduling interviews, performing quality assurance calls to ensure client satisfaction, listening to employee recorded calls to ensure maximum quality customer service, posting on social media, HTML

& Word Press use to expand the firm’s website, writing blogs for the firm’s website, collecting data to draft monthly and quarterly marketing reports, publishing client and employee newsletters, and assisting with any other tasks needed, including, reception work. This is a predominantly Spanish- speaking atmosphere. All calls and interviews were conducted in Spanish.

● Project Manager, Thomas Greco Publishing Inc., Nutley, NJ, February 2013 – February 2015 Responsibilities include clerical work, creating invoices and billing clients, processing payments, recording all of the business’s finances, proofreading, and assisting with any tasks any of the editors may need before the magazines go to print.

● Paralegal, Marciano Law Firm, Hoboken, NJ, June 2010 – February 2013 Responsibilities include clerical work, drafting and filing motions, communicating with clients and other attorneys, responsible for legal documents, and drafting of real estate documents for closings. SKILLS

● Computers

Adobe Photoshop, Adobe InDesign, Adobe PageMaker, Adobe Illustrator, Abbyy, Quark, Avid Pro, Final Cut Pro, Quickbooks, Word Press, Needles, PAS, AIM, Citrix, OKTA, luminance, TeamViewer, and Microsoft Suite, Office360

● Languages

Fluent in English and Spanish

● Certifications

State Certified in TV Production and CPR

REFERENCES UPON REQUEST

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