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Resort Casino Customer Service

Location:
Arlington, WA
Posted:
April 18, 2022

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Resume:

Christine Tremblay

Security * Customer Service * Mechanical-Electrical

Arlington, WA 98223

adqtjc@r.postjobfree.com

+1-360-***-****

High-energy security officer with excellent communication and conflict resolution skills. Proven observational and leadership abilities. Proficient in armed and unarmed tactics. Customer service oriented. Strong mechanical and electrical aptitude with five years experience in the aerospace field. Willing to relocate to: Skagit County, WA - Snohomish County, WA - Authorized to work in the US for any employer

Work Experience

Security Lead

Warm Beach Senior Community Center

July 2020 to Present

• Oversees four security officers. Interviews and trains new officers, schedules and covers shifts.

• Responsible for the protection of 300 residents on 90 acres consisting of independent living, assisted living, and skilled nursing facilities. Provides safety and security recommendations to management.

• Screens and directs visitors. Operates Situational Awareness and Response Assistant (SARA) software.

• Responds to 911 calls and works closely with EMS. Develops mutual trust and rapport with residents.

• Schedules quarterly meetings and establishes agenda. Creates Excel spread sheets for quarterly reports.

Owner/Operator

Pawz-Abilities Pet Sitting and Home Security

June 1998 to December 2020

• Performed home security checks, activated and deactivated alarm systems, protected client privacy and property.

• Designed and maintained business website, marketing, and invoicing. Served clients in three counties.

• Provided daily and overnight pet sitting, dog walking, emergency transport, administered pet medications.

Security Officer, Swinomish

Didgwalic Wellness Center - Anacortes, WA

February 2019 to February 2020

• Ensured safety of staff and clients in an opioid treatment clinic. Entrusted with lead responsibilities.

• Patrolled premises, monitored electronic surveillance systems and access points, escorted dignitaries.

• Activated and deactivated alarms, coordinated with local law enforcement agencies.

• Intervened when necessary using non-violent/de-escalation techniques, monitored clients during drug testing.

• Maintained daily logs and incident reports using Microsoft Office. Used two-way radios. Veterinary Assistant

Camano Veterinary Clinic - Camano Island, WA

September 2008 to June 2010

• Checked patients in and out, scheduled appointments, organized charts, prepped cages and kennels.

• Administered fluids and injections, weighed animals, assisted with births, prepared IV lines.

• Handled money and accounts payable, protected client confidentiality, opened and closed clinic. Casino Security Officer

Tulalip Resort Casino - Tulalip, WA

December 2004 to March 2006

• Performed computer dispatch and routine security checks. Responded to medical and hostile incidents.

• Apprehended and detained uncooperative individuals using defense tactics. OC Certified for night patrols.

• Conducted employee drug testing, camera surveillance, and documented incidents. Trained in MOAB and handcuffing.

Education

Certificate of Completion

Correctional Worker Core Academy

2003

Some college in Criminal Justice/Law Enforcement

Everett Community College - Everett, WA

June 1994 to September 1995

College Coursework

Skills

• Security (10+ years)

• Surveillance (6 years)

• Veterinary Assistant (3 years)

• Microsoft Office

• Interviewing

• Conflict Management (5 years)

• Animal Care (10+ years)

• Customer service (10+ years)

• Veterinary Technician Experience (3 years)

• Law Enforcement (1 year)

• Loss prevention

• Driving

• Route driving

• Aerospace mechanic/Flight-line support (4 years)

• Assembly (2 years)

• Mechanical knowledge (2 years)

• Customer Service and Relations (10+ years)

• Project Supervisor (1 year)

• Business management (10+ years)

• Law Enforcement

• Pet Sitting (10+ years)

• Customer relationship management (10+ years)

Certifications and Licenses

First Aid Certification

CPR Certification

2019 to 2022



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