Medical Secretary Customer Service
Resume:
Droopatie
Persaud
*** ******* ******, *****, ** 10465
***********@*******.***
Experienced medical secretary and administrator looking to bring excellent while making a positive influence through the organization.
Skills
Business Administration
Planning, Organizing, and Scheduling
Operations Management
MS Office Suite
Seasoned in medical clinical procedures
Data collection and management
Healthcare billing
Patient Evaluation & Lab Result Interpretation
Experience
SEPTEMBER 2021-PRESENT
Customer Service Specialist
Anthem, Inc.
Make outbound calls and receive inbound calls relative to the management
Cash collection and/or final disposition of patient account balances due from patients
Optimizing cash flow, while demonstrating excellent customer services skills
Using proprietary software to coordinate with other customer reps internally
APRIL 2001 – MAY 2020
Lead Medical Secretary & Office Manager
Mattes & Bergman PC, New York
Greeted patients, answered phone calls, and facilitated communication. Explained procedures to patients to reduce anxieties and increase patient cooperation
Hired, managed, and trained new staff on proper procedures and policies
Supported duties for diagnostic and technical treatment procedures
Prepared blood and urine lab specimens for diagnostic evaluation. Collected all pertinent data and calculations to aid physician in interpreting results. Contacted hospitals to confirm patients’ medical histories and prevent inaccurate diagnoses
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Documented patient medical information, case histories and insurance details
Scheduled appointments, meetings, and registered patients. Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
Education
AUGUST 2020 - PRESENT
Bachelor of Science, Nursing (4.0 GPA)
Bronx Community College
High School Diploma
Adlai E. Stevenson High School, Bronx, NY
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