Administrative Assistant Customer Service

Continued…

Belinda D. Evans-Thompson

Moncks Corner, SC 29461-5054 • *****@*****.*** • 586-***-****

Administrative Support Professional

Prowess for furthering business objectives through effectively completing assigned duties.

• Adept organizational and analytical strengths in completing billing, invoice approval tasks, accounts receivable, and order requisitions.

• Customer-focused in greeting and directing visitors both in-person and via phone. Discreet in handling confidential client information.

• Oral and written communication strengths in drafting letters, documents, data entry, and interfacing with upper management.

• Comfortable and motivated in working in fast-paced environments while prioritizing multiple tasks at a time.

• Confident in team or individual tasks adding value to projects and utilizing continuous process improvement techniques.

• Proficiency in Microsoft Office Suite as well as modern office technology standards. Professional Experience

Conrex Property Management – Charleston, SC 29403

Leasing Administrative Assistant, June, 2020 – November, 2021 Responsibilities for the daily activities of the move-in process and paperwork of all the leasing operations. Responsible for all functions, including reviewing paperwork ad negotiating lease transactions and agreements. Review all documents pertaining to Conrex leasing process for accuracy before updating the information into Conrex systems. Leasing Paperwork:

• Ensure all leasing paperwork is complete and correct before uploading to system

• Ensure accurate and timely processing of all paperwork processed by team

• Ensure all leasing paperwork is complete and correct

• Ensure guest cards and accounts accurately reflect information as documented

• Follow up with applicants and prospects regarding move in and incomplete documents

• Track paperwork and policy errors for continue analytics

• Spot-check personal completed work for accuracy

• Average at lease 50 move ins for the month with little to no errors Belinda D. Evans-Thompson ••• Page 2

Support Leasing Teams / Follow Up:

• Follow up with the applicants and prospects regarding move in / incomplete documents

• Resident satisfaction of move-in experience after 72 hours of move in and collection Conrex Move-In Inspection Form

Quality Control:

• Track paperwork and policy errors for continued analytics

• Spot-check personal completed work for accuracy

• Lease processing volume and speed

• Lease administrative accuracy

AAM, Inc. – Del Webb Nexton HOA – Summerville, SC 29486 Administrative Assistant Onsite to Community Manager, July 2019 – May 30, 2020 Primarily responsible for providing all assistance to the Community Manager, which incudes daily customer service to homeowners and HOA Board Members as well as performing a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Complaints & Regulations (CC&Rs)

• Extend top-notch customer service and problem resolution, via phone and face-to-face interaction to board members and residents.

• Addresses customer issues and ensures effective, long-term resolutions.

• Provides support to community manager which includes answering phone/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets.

• Maintains an effective process for tracking architectural submittals.

• Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.

• Ensures necessary information is organized and accessible to Community Managers on the day of the BOD meetings.

• Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.

• Works with vendors to provide direction and collect bids per the manager.

• Designs pamphlets, handouts, etc. for communities.

• Maintains strict adherence to community and company deadlines.

• Maintains and update the Brite Sign for events and happenings within the community and lifestyle events.

FCA Group LLC / Chrysler Group, LLC – Auburn Hills, MI 48326-2766 Administrative Specialist to Director of Sales Planning and Programs, April 2000 to April 2019 Directly assist the Director of Sales Planning and Programs while coordinating with suppliers, upper management, and customers. Complete domestic and international corporate travel arrangements and process expense reports for reimbursement. Update calendar items planning meetings and special events. Gather detailed and confidential information used in drafting letters and documents. Approve invoices for department through PentaSap system and trouble-shoot requisition submission issues. Monitor inventory levels and order office supplies.

• Developed a highly effective requisition tracking system to complete orders within 48hrs.

• Streamlined office procedures to maximize quantity of work without sacrifice to quality of work.

• Introduced cost-saving measures in relation to travel expenses by researching different travel arrangements and accommodations.

Additional Experience

Management & Marketing Services – Royal Oak, MI

Administrative Assistant, April 1989 – April 2000

Offered expertise in completing billing processes and accounts receivable input including purchase notifications and CPARS. Scheduled meetings for client contacts. Organized corporate job numbers for client projects. Controlled inventory stock and order materials via purchase order.

• Coordinated training meetings. Updated Truck Force Tools Competitive Model Specification software.

• Assisted heavy truck dealers with recording salesperson recognition information. Education

Associates Degree in Business Administration, 2007 Baker College, Flint, Michigan

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