Customer Service Tester
Resume:
John Morris
College Station, TX
**************@*****.***
Personable and adaptable team-player, capable of using expertise and technological prowess to apply high-quality work in whatever industry is presented. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
QA Functional Tester
Activision - Austin, TX
September 2020 to October 2021
Uses functional knowledge and intuition to regulate and identify issues within a software environment. Frequently finishes projectes ahead of schedule, with great precision. This position had me handling QA tasks pertaining to the AAA Call of Duty titles, as well as many aspects of their mobile releases as well. Floor Associate
Target - Valdosta, GA
October 2019 to January 2020
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Provided every customer with professional and polite support for sales and service needs.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Answered questions about current promotions and resolved issues according to store policies. Back of House Worker
Georgetown, TX
Back of House Team Member
Mulligan's - Georgetown, TX
May 2019 to August 2019
May 2019 to Aug 2019
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Organized supplies for efficient use based on expected customer needs.
• Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Mobile Computing Consultant
Mobile Computing Consultant
TX - Bryan, TX
June 2018 to October 2018
• Recommended optimal merchandise based on customer needs and desires.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Communicated with customers about Samsung cell phone and tablet offerings, including policies, restrictions and refund policies.
• Educated customers on product and service offerings. Education
High School Diploma
Georgetown High School - Georgetown, TX
May 2017
Skills
• Retail sales customer service
• Process optimization
• Microsoft Office expertise
• Data evaluation
• Technologically savvy
• Customer relations
• Conflict mediation
• Test Cases
• Jira
• Functional Testing
• Software Testing
• Quality Assurance
• Conflict Management
• Cash Handling
Certifications and Licenses
Driver's License
January 2017 to January 2023
Real Estate License
August 2017 to August 2019
Assessments
Analyzing data — Highly Proficient
July 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient
Work style: Conscientiousness — Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Advanced attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Choir
September 2009 to May 2017
Member of a variety of vocal groups and choirs, singing a repertoire of music from pop to rock, to barbershop and blues.
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