Phone Operator Traffic Coordinator

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RhondaKalal

**** ***** ***** ****. ********, MN 55379 (C) 952-***-**** ************@*****.*** BELIEVE * CREATE * ACHIEVE

AREAS OF EXPERTISE

Small Business

Independent Franchise

Non-Profit development

HOME CARE – Licensed Care

CHAMBER OF COMMERCE

CHILD CARE Director

FOOD Industry

STAFFING/RECRUITING

MARKETING – BUSINESS Dev.

Word, Excel, PowerPoint, Publisher,

Access, QuickBooks, BOSS, ClearCare,

Chamber Master, Adobe

Contribute/LiveEdit, Constant Contact,

Survey Monkey, ApplicantStack,

PROFESSIONAL

Sales/Marketing Acct. Mgr.

Director

Operations Mgr.

President

Administrator

Senior Housing – Sales Assoc.

Traffic Coordinator – Advertising Dept.

Child Care Director

City Operator/IT

Receptionist

Recruiting/Testing Clerk

STRENGTH FINDERS

Maximizer

Activator

Belief

Connectedness

Input

MYERS BRIGGS – ENFJ

DISC - DI

PERSONAL SUMMARY

As a mature professional, I have had the privilege to work across many industries and have mastered many skills over the years. I have a passion for developing people and projects that directly affect positive community impact. As an arm of support to leaders, I am able to work collaboratively and independently. I am able to bring a sense of confidence and trust in achieving goals, while honoring the process, mission & company vision.

KEY SKILLS AND COMPETENCIES

Administrative attributes

• Experienced with CRM, database, word processing software.

• Document / Marketing Material creation

• Completing records and documenting legibly and correctly.

• Knowledge / use of office equipment

• Data mining / Data entry / typing 75WPM

• Good written & verbal communication skills

• Customer Service/Receptionist / Phone Operator/Help Desk Personal attributes

• Committed to self-development, lifelong learner

• High standard of excellence / Hospitality

• Honesty / Integrity

• Helpful, Positive & Can-do Attitude / Team player / Team mentor

• Confident

• Reliable and timely

• Able to set, meet and exceed goals

• Organized / Flexible

Office Management attributes

• Process/Program developer

• Public speaking / Group facilitating

• Planning / Project coordination

• Office management

• Operations / Staff training

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CAREER HISTORY

-MRCI Shakopee, MN - (10/2015 to 5/30/2020)

-Home Instead Senior Care, Edina and Burnsville - (2010-3/2015)

-The House Church, Burnsville, MN - (2008-2010)

-MN Christian Chamber of Commerce - (2006-2010)

-Home Instead Senior Care, Edina and Golden Valley, MN - (2004-2009)

-Danebo Senior Housing, Minneapolis, MN - (2003-2005)

-Northern Tool & Equipment, Burnsville, MN - (1998 – 2002)

-Padilla, Speer & Beardsley (1994 -1998)

-Hennepin County – (1994-1994 - temp)

-City of Minneapolis, Minneapolis, MN – (1993 – 1994 temp)

-Just for Kids, Eden Prairie, MN - (1991 – 1993)

HOBBIES

• Motorcycling

• Gardening

• Family/Grandkids

• Cooking with my daughter in law

EDUCATION/TRAINING

Leadership Link- 12 Mo. Course

Associate of Arts

PCA

CPR, first aid

Culinary/food service certification

• Think GREAT leadership education series (2017)

• (MRCI- Ongoing CEU’s including – Mental Health awareness, Self-Direction, Anti-Bullying, Run-Hide-Fight, HIPPA, OSHA Bloodborne Pathogens. (2015- 2020)

• Normandale Community College, Bloomington, MN (1990-1993)

• A+ Home Care, Bloomington, MN

• Army Community Services ACS/Red Cross

• Eden Prairie Technical Center

Fund Raising

Training

Networking

Planning

Leadership

Facilitator

VOLUNTEER / PROFESSIONAL DEVELOPMENT

Think GREAT, Certified Leadership Coach

Kids Care Connection, Eden Prairie and Bloomington, MN (1996-2003). Red Cross Volunteer Coordinator, U.S. Army, Ansback, Germany. Army Community Services, U.S. Army Schwaback, Germany. Member: SWIM (Social Workers in Marketing, Hennepin County), MASWA (Minneapolis Area Senior Workers Association). Longfellow Community Council - Board Member

MN Christian Chamber of Commerce – Business Leadership Shakopee Chamber-Net B2B Networking Group

Shakopee Chamber of Commerce – Director (2015-2018) *Ambassador South Metro Chamber of Commerce – Director (2020)

MRCI Community Connector Committee – facilitator (2020)

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